Client Management Senior Manager in London

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Multinational Client Executive to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives.

The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.

• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Lead and manage the day-to-day service delivery across all assigned programs to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program Service Level Agreements (SLAs).
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact and - working in collaboration with Product Underwriters and Distribution - provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Accurate and timely submission of credit application and all associated program information required to complete credit analysis and obtain approval.
• Engagement with underwriting and AIG legal to ensure compliant reinsurance documentation is in-force, fully executed and held on file.
• Completion of Risk Transfer Validations (RTVs) and binding status in Credit Risk Database (CRDB).
• Work in partnership with credit and collateral management group to ensure the timely collection of all required security and collateral per agreed credit terms.
• Accountable for the coordination and completion of all High Limit Referrals and continuing engagement with MN Chief Underwriting Office (CUO) if clarifications required for granting of approval.
• Engagement with AIG’s reinsurance division/stakeholders to ensure monitoring of losses and the collection of any additional security or collateral as required by credit and per the terms of the in-force captive reinsurance agreement.
• Monitoring of exposure on assigned portfolio to ensure the proactive engagement with relevant stakeholders and the collection of compliant security to mitigate year-end statutory penalties, per MN CUO guidelines.
• Manage and oversee cash-flow to captives, working with collections and reinsurance division to ensure agreed SLAs are being met.
• Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
• Represent AIG at external market events and provide broader support to multinational growth strategies, business development, thought leadership and training as appropriate.

What you'll need to succeed

• Significant commercial insurance experience, preferably client servicing (broker or company background).
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers.
• Experience handling the structuring and execution of global fronting programs including captive and indemnity arrangements.
• Strong written & verbal communication and interpersonal skills.
• Computer literacy required: IT packages, MS Outlook, Excel, Word.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

AIG is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion. We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Location: London
Type: Full time