At a Glance
- Tasks: Engage with members through calls, emails, and chats to enhance their experience.
- Company: Join a Great Place to Work-Certified company transforming the accounting profession.
- Benefits: Flexible work-life balance, healthcare, pension plan, and tailored benefits for your lifestyle.
- Other info: Dynamic hybrid work environment with continuous learning and career development opportunities.
- Why this job: Be the face of AICPA & CIMA and make a real impact on customer satisfaction.
- Qualifications: GCSEs or equivalent, customer service experience, and CRM knowledge.
The predicted salary is between 30000 - 40000 £ per year.
GCSE's or equivalent
6+ years' related experience including:
- 1+ years of customer service or sales experience
- Experience achieving set targets for individual performance
- Experience working with a CRM system
- Previous work experience in a not-for-profit, Association, or NGO environment
- Resolution experience
- Online chat experience
How We Support You:
We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from. We offer benefit options in and out of the workplace, including healthcare, pension plan, annual leave, parental leave, and an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
About the Role:
You will be the face of AICPA & CIMA by focusing on the needs of members, students, candidates, and prospects. You will handle inquiries through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a GEC Associate Manager. You will use a hybrid work schedule.
You Will:
- Identify and report issues that could negatively affect our member/customer experience
- Achieve qualitative and quantitative targets for individual performance
- Upsell/cross sell by engaging customers in a discussion about membership, products and services suitable to their needs through both inbound and outbound campaigns
- Remain knowledgeable about memberships and products while working to become subject matter experts in important areas
- Collaborate with team members to share knowledge, identify efficiencies and achieve Service Level Agreements
- Communicate relevant information on policies, member benefits, products, services, and industry developments through inbound/outbound phone, email, chat, and social media channels
- Navigate multiple systems to grant access and manage membership requests, product orders, event registrations, account adjustments, and other requests
- Identify customers' needs and anticipate obstacles by clarifying information, researching issues and providing the easiest solutions or alternatives
Associate Advisor - GEC in London employer: American Institute of Certified Public Accountants
At The Association, we pride ourselves on being a Great Place to Work-Certified company that champions a culture of inclusion and belonging. Our commitment to employee wellbeing is reflected in our flexible benefits package, which supports your health and lifestyle choices, alongside ample opportunities for professional growth and development. Join our global team and be part of a transformative journey in the accounting and finance profession, where your contributions are valued and recognised.
Contact Details:
American Institute of Certified Public Accountants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Associate Advisor - GEC in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to clearly articulate your experience and how it aligns with the role. Think about specific examples from your past that demonstrate your customer service skills and ability to meet targets.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Associate Advisor - GEC in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service or sales experience, especially if you've worked in a not-for-profit or similar environment. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Don't forget to mention any relevant online chat experience or CRM system knowledge you have.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements and targets you've met. We love numbers, so if you can quantify your success, do it! This helps us see how you can contribute to our goals at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at American Institute of Certified Public Accountants
✨Know Your Stuff
Make sure you’re well-versed in the company’s mission and values, especially how they relate to customer service and support. Brush up on their products and services so you can confidently discuss how you can contribute to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills, particularly in a not-for-profit or similar environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate how you’ve achieved targets.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member, focusing on common questions related to sales and customer service. This will help you articulate your thoughts clearly and reduce any nerves on the day of the interview.
✨Engage and Ask Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Think about asking how they measure success in this role or what challenges the team is currently facing.
