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- Tasks: Manage building integrity, provide customer service, and assist residents during shifts.
- Company: American House has been enriching seniors' lives since 1979 with affordable housing and compassionate care.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a supportive environment.
- Why this job: Join a passionate team making a real difference in seniors' lives while developing your skills.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for a rewarding part-time role.
The predicted salary is between 12000 - 18000 £ per year.
Under the general direction of the Executive Director, the primary responsibilities include, but are not limited to, managing the building's integrity during weekends and scheduled times.
Primary Responsibilities for Concierge:
- Provide the highest quality customer service to residents
- Answer multiline telephone, screen, and direct calls
- Greet guests and residents, directing them to the correct destination
- Address resident concerns during the shift
- Provide general administrative and clerical support
- Schedule appointments
- Receive and sort mail and deliveries
- Proficient in word processing, spreadsheets, and email
- Carry out emergency procedures as required
- Use the BILD sales system effectively
- Oversee weekend activities
- Notify the Executive Director of emergencies
- Report repair needs to the Assistant Director
- Perform other duties as assigned by the Executive Director
Founded in 1979, American House Senior Living Communities aims to provide high-quality, affordable housing for seniors. Our mission is to enrich residents' lives and foster meaningful relationships. We strive to be an innovative senior housing provider committed to passionate care delivered by compassionate staff.
Concierge employer: American House Senior Living Communities
Contact Detail:
American House Senior Living Communities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of senior living communities. Understanding the unique challenges and expectations of residents can help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills. As a concierge, you'll be the first point of contact for residents and guests, so demonstrating excellent communication and problem-solving abilities is crucial.
✨Tip Number 3
Get comfortable with technology. Since the role requires proficiency in word processing, spreadsheets, and email, brushing up on these skills will show that you're ready to handle administrative tasks efficiently.
✨Tip Number 4
Be prepared to discuss how you would handle emergencies. The ability to remain calm and effective under pressure is vital, so think of examples from your past experiences that demonstrate this skill.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Concierge position. Understand the key responsibilities and required skills, such as customer service excellence and proficiency in administrative tasks.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the responsibilities of the Concierge role. Emphasise any previous customer service roles, administrative experience, or skills in handling emergencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing high-quality service and your ability to manage various tasks effectively. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Concierge position.
How to prepare for a job interview at American House Senior Living Communities
✨Showcase Your Customer Service Skills
As a concierge, providing top-notch customer service is key. Be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your ability to meet the high standards expected by the company.
✨Familiarise Yourself with the Role
Make sure you understand the primary responsibilities of the concierge position. Research the company and its mission to enrich residents' lives. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Multitasking Scenarios
The role involves managing multiple tasks simultaneously, such as answering calls while greeting guests. Prepare for situational questions that test your ability to multitask effectively. Think of examples where you've successfully juggled various responsibilities.
✨Demonstrate Problem-Solving Abilities
Concierges often face unexpected challenges. Be ready to discuss how you've approached problem-solving in previous roles. Highlight your ability to stay calm under pressure and your proactive approach to addressing resident concerns.
