At a Glance
- Tasks: Support wholesale operations, manage orders, and resolve service issues for Abacus accounts.
- Company: Join Cencora, a company dedicated to creating healthier futures.
- Benefits: Enjoy hybrid working, an employee assistance programme, and a contributory pension scheme.
- Other info: Dynamic role with opportunities for process improvements and career growth.
- Why this job: Make a real impact on customer service in a supportive team environment.
- Qualifications: Experience in logistics or customer service with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
About the role
We’re looking for a customer-focused and organised operations professional to support our Abacus wholesale accounts. This is a hands-on role where you’ll help manage orders, resolve service issues, coordinate with internal teams, and keep customers informed to ensure a smooth and responsive service.
Location: Northampton (Hybrid)
Hours of Work: 37.5 hours per week, Monday-Friday 9am-5pm
What you’ll be doing:
- Support the day-to-day operational activity for Abacus accounts
- Monitor orders, shipments, stock issues, and service queries to ensure timely resolution
- Manage out-of-stocks, back orders, delays, and other supply issues, providing clear updates to customers and stakeholders
- Work closely with teams across inventory, procurement, finance, customer service, logistics, and account management
- Produce KPI and service performance reporting, identifying trends and areas for improvement
- Contribute to process improvements and support a high standard of customer service.
What we’re looking for:
- Experience in logistics, customer service, wholesale operations, order management, or supply chain support
- A strong customer service mindset and the ability to manage multiple priorities in a fast-paced environment
- Good understanding of stock availability, back orders, delivery issues, and general operational processes
- Strong communication, organisation, and problem-solving skills
- Confidence working across teams to resolve issues and maintain service levels
- Experience using ERP, order management, or reporting systems would be an advantage
What we offer:
- Employee Assistance Programme (EAP)
- Contributory pension scheme
- Hybrid working — 2 days in the office and 3 days from home
Why join us?
This is a great opportunity to join a supportive team in a varied operational role where you can make a real impact on customer service and performance.
Wholesale Operations Lead in Northampton employer: American Health Packaging
At Cencora, we pride ourselves on being an exceptional employer, offering a supportive and friendly team environment in Exeter. Our Warehouse Operatives enjoy competitive pay, ongoing training, and the opportunity to contribute to meaningful work that improves lives. Join us to be part of a company that values your role in creating healthier futures for both people and animals.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Operations Lead in Northampton
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like American Health Packaging can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like American Health Packaging before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like American Health Packaging want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at American Health Packaging.
We think you need these skills to ace Wholesale Operations Lead in Northampton
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at American Health Packaging.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at American Health Packaging. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at American Health Packaging
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show American Health Packaging that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress American Health Packaging.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, American Health Packaging will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
