Inventory/Returns Specialist in Birmingham

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Job Details

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

Job Summary

The Inventory Specialist is responsible for managing and optimising inventory levels within the brand-new, state-of-the-art Central Logistics Centre (CLC), equipped with advanced automation and robotics. This role ensures accurate stock levels, conducts regular audits, and maintains precise inventory records to support efficient warehouse operations and meet customer demands. The role also involves managing the flow and processing of returned items received back into the CLC, including decision-making regarding their condition and processing.

Location: Gravelly Hill, Birmingham

Rate of Pay: £13.86 per hour

Hours: Full Time - Either AM shift (hours between 6am-2pm) or PM shift (hours between 2pm - Midnight)

Days: Any 5 days from 6 (Sunday to Friday) on a rota basis.

Key Responsibilities

• Respond to queries from internal and external customers.
• Manage customer claims and support within SLA agreements and KPI reporting.
• Ensure compliance with customer requirements and engage with stakeholders.
• Monitor stock levels, track inventory movements, and ensure accuracy of stock records.
• Conduct regular cycle counts and physical inventory audits.
• Manage the flow of returned items, including receiving, inspecting, sorting, and routing them back into inventory or for disposal.
• Investigate and escalate stock discrepancies above agreed thresholds.
• Minimise product damages, order shortages, and pick errors.
• Process returned items effectively to minimise waste and maintain product quality.
• Ensure accurate processing and maintenance of inventory records.
• Communicate effectively with stakeholders and manage expectations.
• Promote a safe and compliant work environment, ensuring health and safety regulations are met.
• Participate in training programs to enhance skills and knowledge.
• Identify opportunities for process improvements and implement best practices.
• Collaborate with other departments, including operations, transport, and customer experience.

Knowledge, Skills and Experience Required

Essential

• High Visual Accuracy
• Good verbal communication skills
• Good written communication skills
• Good Numeracy and Literacy
• Ability to work on own initiative
• Excellent attention to detail
• Safety awareness
• Customer care

Desirable

• Some experience of working in a warehouse environment would be highly desirable.

Benefits:

• Free Parking
• Contributory Pension Scheme
• Perks at Work (Discounts on top brands)
• Employee Assistance Programme
• 20 days' holiday + bank holidays, increasing with service length
• Outdoor Multi-Use Games Area onsite

MANUAL HANDLING

It should be noted that manual handling tasks such as lifting and bending are "essential requirements" of this role. Whilst Alliance Healthcare is committed to developing positive policies to promote equal opportunities in employment, we have a duty of care to ensure we do not instigate or worsen any conditions that would prevent the employee from carrying out manual handling duties. On that basis, for this role we cannot make "reasonable adjustments" for any applicant who is unable to carry out such duties. If you are unsure as to whether this applies to your application, you must detail on your application form and discuss at interview any information you feel may be relevant. Existing employees should keep their line manager informed of any changes that may affect their ability to carry out such duties.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.