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- Tasks: Provide IT support to retail stores, troubleshoot systems, and train staff.
- Company: Join American Golf, Europe's largest golf retailer, passionate about enhancing golfers' experiences.
- Benefits: Enjoy flexible working options, travel opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values innovation and customer service in the golf industry.
- Qualifications: Experience in IT support, strong knowledge of POS systems, and excellent communication skills required.
- Other info: Full UK driving license needed; remote work available 1-2 days a week.
The predicted salary is between 30000 - 42000 £ per year.
At American Golf, we are passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts.
As an IT Field Service Engineer, you will be responsible for providing comprehensive IT support to our retail stores within the South region of the UK and Ireland. The role involves addressing day-to-day IT support needs, including managing Tills, POS systems, and payment systems, as well as supporting store refurbishments, closures, and new store openings. The engineer will also be responsible for providing training to store staff on IT systems and ensuring that all IT equipment is functioning optimally to support store operations.
Key Responsibilities:- IT Support for Stores: Provide on-site and remote IT support to retail stores within the assigned geographical area. Troubleshoot and resolve issues relating to Tills, POS systems, payment systems and other store IT equipment. Conduct proactive maintenance on a scheduled basis to minimise long term issues. Work with the IT Operations Manager to identify support trends and failures. Ensure minimal disruption to store operations by responding promptly to support requests and incidents. When needed, work with the IT Operations Manager to cover other regions or assist during peak periods.
- Store Projects: Assist with IT-related aspects of store refurbishments, closures and new store openings as needed. Setup and configure replacement or new IT systems when needed. Work with the wider business to decommission IT equipment during store closures.
- Collaboration and Communication: Work closely with Store and Area Managers, and the IT Operations Manager to understand and meet the IT needs of the stores. Liaise with the wider IT team and external suppliers to resolve issues.
- Training and Guidance: Provide training to store staff on the use of IT systems. Create and distribute user guides and best practices to ensure staff are confident using IT systems.
- Travel and Flexibility: Travel extensively within the designated geographical area (South, Midlands, North & Ireland) to provide support. Be available for occasional after-hours support during critical store openings, refurbishments, closures or urgent issues. Ability to work from home one/two days a week depending on the needs of the stores. Travel to the head office on occasion to build relationships with the wider IT team, receive training, company events or announcements.
- General Support duties: Monitor and update the service desk solution. Assist with wider IT support related tickets. Use, amend and add to the Knowledge Base to improve wider knowledge and understanding. Attend daily standup meetings to understand business and IT support priorities. Collaborate with external support partners for escalated technical issues. Report to the IT Operations Manager, providing updates on system status and projects.
- IT Support Experience: Proven experience in IT support, preferably in a retail environment.
- Technical Knowledge: Strong knowledge of Till, POS, Payment systems and related hardware/software.
- Efficient Troubleshooting and Problem Solving: Ability to troubleshoot and resolve technical issues efficiently and effectively.
- Clear Communicator and Supportive: Excellent communication skills and interpersonal skills, with the ability to train and support non-technical staff.
- Organised and Multitasking Ability: Strong organisational skills with the ability to manage multiple tasks and priorities.
- Independence & Flexibility: Willingness to travel and work independently in a field-based role.
- Driving & Mobility: Full UK driving license required.
If you are a hands-on IT professional who thrives on solving problems and supporting teams, we want to hear from you. Join us and help keep our retail tech running smoothly across the UK and Ireland.
American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. We believe that diversity drives innovation and are proud to be an equal opportunity employer. We value the diversity of our team and encourage all qualified candidates to apply.
IT Field Service Engineer (South Region) in Reading employer: American Golf
Contact Detail:
American Golf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer (South Region) in Reading
✨Tip Number 1
Familiarise yourself with the specific IT systems and technologies mentioned in the job description, such as Tills, POS systems, and payment systems. Having hands-on experience or knowledge about these systems will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of American Golf, especially those in IT roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues in a retail environment. Being able to share specific examples will demonstrate your problem-solving skills and your ability to work under pressure.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions with the recruitment team. Since the role involves training non-technical staff, demonstrating your ability to explain complex concepts simply will be crucial.
We think you need these skills to ace IT Field Service Engineer (South Region) in Reading
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Field Service Engineer at American Golf. Familiarise yourself with the specific IT support tasks mentioned in the job description, such as managing Tills and POS systems.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support, particularly in retail environments. Emphasise your technical knowledge of payment systems and your ability to troubleshoot effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully supported teams or resolved technical issues in the past, aligning your experiences with the job requirements.
Showcase Communication Skills: Since the role involves training store staff, it's important to demonstrate your communication skills. Include examples in your application that illustrate your ability to explain technical concepts to non-technical individuals.
How to prepare for a job interview at American Golf
✨Know Your Tech
Brush up on your knowledge of Tills, POS systems, and payment systems. Be prepared to discuss your experience with these technologies and how you've resolved issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've efficiently troubleshot and resolved technical issues. Highlight your ability to think on your feet and provide solutions under pressure.
✨Communicate Clearly
Since you'll be training non-technical staff, practice explaining complex IT concepts in simple terms. Good communication is key, so demonstrate your interpersonal skills during the interview.
✨Demonstrate Flexibility
Be ready to discuss your willingness to travel and work independently. Share any experiences where you've adapted to changing circumstances or taken initiative in a field-based role.
