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- Tasks: Lead fraud investigations across retail, eCommerce, and logistics to protect our business.
- Company: Join American Golf, the UK's leading golf retailer, passionate about community and customer experience.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact in safeguarding our business while working in a supportive, values-driven culture.
- Qualifications: Experience in investigations, strong data analysis skills, and excellent communication abilities required.
- Other info: This is a 12-month fixed term contract with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
At American Golf, we\’re more than a retailer – we\’re a community built around a shared passion for the game. As the UK\’s leading golf retailer, we\’re committed to protecting our people, products, and performance across every part of the business. To help us do that, we\’re looking for a highly capable and detail-driven Fraud Investigation Manager to join our Profit Protection team on a 12 month fixed term contract.
This is a unique opportunity to take ownership of investigations across our retail, leisure, eCommerce, and logistics operations, helping safeguard our business from fraud and unethical activity.
Who We Are:
Our culture is shaped by our core values, which define how we work and what we expect from each other:
- Passion – for golf, retail, and creating a great customer experience
- Respect – for colleagues, customers, and partners
- Integrity – in how we communicate and make decisions
- Drive – to continually improve and achieve high standards
- Expertise – in what we do, and how we grow our skills
We\’re looking for someone who brings these values to life in how they work and how they support others.
How You\’ll Make an Impact:
- Lead and support fraud investigations across all areas of the business – including eCommerce, retail stores, suppliers, and third-party logistics
- Monitor suspicious activity, analyse high-risk transactions, and investigate chargebacks and refund claims
- Liaise with law enforcement and build clear, comprehensive case files to support potential prosecutions
- Collaborate with key departments to strengthen fraud prevention processes and drive improvements
- Identify patterns, anomalies, and risk trends through data analysis and reporting
- Manage courier claims and investigate parcel loss or damage reports
- Ensure compliance with internal policies – including audits of staff discount usage and credit applications
- Support strategic projects aligned with our Profit Protection roadmap
What You\’ll Bring:
- Experience conducting investigations within a retail, commercial, or eCommerce environment
- Strong data analysis skills and attention to detail
- Knowledge of fraud prevention within digital and physical retail environments
- Excellent communication and relationship-building skills
- A proactive mindset with the ability to manage competing priorities
- High levels of professionalism, integrity, and discretion
- Proficiency in Microsoft Office and relevant fraud investigation tools
- A valid UK driving licence and willingness to travel when needed
If you\’re ready to step into a fast-paced, rewarding role that plays a critical part in protecting our people, products, and performance — we\’d love to hear from you.
Join American Golf and take PRIDE in your next career move.
Locations
Fraud Investigation Manager (12 Month FTC) in Warrington, Cheshire employer: American Golf
Contact Detail:
American Golf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigation Manager (12 Month FTC) in Warrington, Cheshire
✨Tip Number 1
Familiarise yourself with the latest trends in fraud prevention, especially in retail and eCommerce. Understanding current tactics used by fraudsters can help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the fraud investigation field. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the role at American Golf.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your skills in data analysis and investigations. Be ready to discuss how you've successfully identified and mitigated fraud risks in previous roles.
✨Tip Number 4
Research American Golf's values and culture thoroughly. Tailor your conversations to reflect how your personal values align with theirs, particularly around integrity and respect, to make a strong impression.
We think you need these skills to ace Fraud Investigation Manager (12 Month FTC) in Warrington, Cheshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Fraud Investigation Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in conducting investigations within retail or eCommerce environments. Provide specific examples of past roles where you successfully managed fraud investigations or data analysis.
Showcase Your Skills: Make sure to showcase your strong data analysis skills and attention to detail. Mention any relevant tools or software you are proficient in, especially those related to fraud investigation.
Align with Company Values: American Golf values passion, respect, integrity, drive, and expertise. Reflect these values in your application by providing examples of how you embody them in your professional life.
How to prepare for a job interview at American Golf
✨Show Your Passion for Golf
Since American Golf values passion for the game, make sure to express your enthusiasm for golf during the interview. Share any personal experiences or connections you have with the sport, as this will resonate well with the interviewers.
✨Demonstrate Your Investigative Skills
Prepare to discuss specific examples of past investigations you've conducted, particularly in retail or eCommerce environments. Highlight your analytical skills and how you've successfully identified and resolved fraudulent activities.
✨Emphasise Team Collaboration
American Golf places importance on collaboration. Be ready to talk about how you've worked with different departments in previous roles to enhance fraud prevention processes. This shows that you can work well within a team and contribute to a shared goal.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential fraud situations and how you would approach them, demonstrating your proactive mindset and attention to detail.
