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- Tasks: Provide friendly IT support and resolve technical issues for colleagues.
- Company: Join American Golf, Europe's leading golf retailer with a supportive community.
- Benefits: Flexible night shifts, career growth, and a collaborative work environment.
- Other info: Dynamic team culture where your ideas and skills are valued.
- Why this job: Make a real impact by helping others succeed with technology.
- Qualifications: Experience in IT support, knowledge of Microsoft Azure, and a passion for tech.
The predicted salary is between 25000 - 30000 £ per year.
At American Golf, we are more than a retailer; we are a community united by a shared passion for the game. As Europe’s leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed.
We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers.
Passion – Creating an environment where people and technology can thrive.
Drive – Continuously improving our IT service and responding with pace and purpose.
Expertise – Applying strong technical knowledge to provide high-quality support.
IT Support & Incident Management
- Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person.
- Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents.
- Participate in a structured weekend and on-call rota to support retail and logistics operations.
- Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure.
- Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365.
- Install, configure, and maintain software, hardware, end-user devices, and business-critical systems.
- Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity.
- Maintain accurate records of IT assets, procedures, and configurations.
- Provide user training and best-practice guidance.
- Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners.
Proven experience in a 1st Line IT Service Desk role supporting Microsoft Azure and Entra ID, with exposure to AWS being beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. A degree in IT, Computer Science, or related discipline is an advantage but not essential.
At American Golf, you’ll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business.
If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we’d love to hear from you.
Locations
IT Service Desk Analyst (Nights) in Cheshire, Warrington employer: American Golf
Contact Detail:
American Golf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst (Nights) in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at American Golf on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific technical issues and customer interactions. We want you to shine when it comes to demonstrating your expertise!
✨Tip Number 3
Show your passion for golf and technology! Mention any relevant experiences or projects that highlight your skills in IT support, especially with Microsoft Azure and EPOS systems. It’ll show you’re not just another candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Analyst (Nights) in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Analyst role. Highlight any relevant experience with Microsoft Azure, Entra ID, or retail systems like Microsoft Navision.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT support and how you can contribute to our team. Mention specific examples of how you've provided excellent customer service in previous roles.
Showcase Your Technical Skills: In your application, be sure to mention your technical expertise, especially in diagnosing hardware and software issues. We want to see how you can apply your knowledge to help our colleagues succeed.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you're keen on joining our community!
How to prepare for a job interview at American Golf
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft Azure, Entra ID, and any retail systems like Microsoft Navision. Be ready to discuss how you've tackled similar issues in the past, as this will show your expertise and confidence.
✨Show Your Customer Focus
Since you'll be the first point of contact for IT queries, it's crucial to demonstrate your customer service skills. Think of examples where you've provided exceptional support, and be prepared to explain how you handle difficult situations with a friendly approach.
✨Understand the Company Culture
American Golf values community and passion for the game, so do a bit of research on their culture. Be ready to talk about how you can contribute to creating an environment where both people and technology thrive, aligning your answers with their core values.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice responding to common IT issues you might face in the role, and think through your thought process on how you'd diagnose and resolve them efficiently.