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- Tasks: Be the friendly face of our clinic, handling insurance verification and patient interactions.
- Company: Join American Family Care, a leader in urgent care with over 200 clinics nationwide.
- Benefits: Enjoy competitive pay, health insurance, 401(k) matching, and paid time off.
- Other info: Flexible full-time shifts with opportunities for career advancement in a supportive environment.
- Why this job: Make a real difference by helping patients navigate healthcare costs while ensuring clinic success.
- Qualifications: Experience in insurance verification and medical billing is essential.
The predicted salary is between 14 - 17 £ per hour.
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week)
Help Us Keep Life Uninterrupted! At American Family Care, we are not just treating patients – we are revolutionising how people access healthcare. As the nation’s leading urgent care provider with over 200 clinics across 26 states, we are looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.
Why Your Insurance Verification Skills Matter Most
You are not just answering phones – you are our revenue protection specialist and patient financial counsellor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience and our clinic’s financial health. We are specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction. Let’s be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.
What You’ll Actually Do:
- Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximise revenue capture.
- Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand.
- Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
- Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters.
- Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare.
- Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency.
- Protect Patient Information: Maintain organised records while strictly following HIPAA regulations.
This Role is Perfect for You If:
- You have experience with insurance verification and medical billing (non-negotiable!).
- You can explain complex insurance concepts to frustrated patients with empathy and clarity.
- You are obsessively detail-oriented – a single digit error in an insurance ID can cost thousands.
- You’ve worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
- You are tech-savvy with medical billing software and EMR systems.
- You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
- You maintain a positive attitude even when dealing with challenging financial conversations.
What’s In It For You:
- Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
- Receive specialised training in insurance verification and patient financial counselling.
- Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
- Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
- Be part of healthcare innovation that’s expanding nationwide.
- Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations.
Perks & Benefits:
We take care of the people who take care of our patients. As a full-time team member, you’ll receive:
- Medical, Dental & Vision Insurance (available after 30 days)
- Mental Health & Prescription Coverage
- Health Savings Account (HSA) with employer contributions
- Short & Long-Term Disability + Life Insurance
- 401(k) with Employer Match
- Paid Time Off starting at 152 hours/year
- Employee Assistance Program (free counselling sessions)
- Uniform Allowance + Verizon Discount + More
We invest in your well-being so you can bring your best self to work—every shift, every patient.
The Details:
- Location: Our state-of-the-art urgent care facility
- Schedule: Full-time with flexible shifts (some evenings/weekends)
- Requirements: High school diploma required; X-Ray Tech, Medical Assistant or related certification is a plus.
Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that’s redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin’s vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care. AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at recruiters@americanfamilycare.com.
At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organisation.
Medical Receptionist in Oxford employer: American Family Care, Inc.
Contact Detail:
American Family Care, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Oxford
✨Tip Number 1
Get to know the company! Research American Family Care and understand their mission. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about being part of their healthcare revolution.
✨Tip Number 2
Practice your insurance verification skills! Brush up on common billing issues and how to explain them clearly. Being able to demonstrate your knowledge in this area during the interview will set you apart from the rest.
✨Tip Number 3
Show off your people skills! As a Medical Receptionist, you’ll be the face of the clinic. Be ready to share examples of how you’ve handled difficult conversations with patients while keeping a positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AFC team and ready to help keep life uninterrupted for our patients.
We think you need these skills to ace Medical Receptionist in Oxford
Some tips for your application 🫡
Show Off Your Insurance Skills: Make sure to highlight your experience with insurance verification and billing in your application. We want to see how you've tackled challenges in the past and how you can bring that expertise to our team!
Be Personable: As a Medical Receptionist, you'll be the first point of contact for our patients. Use your application to showcase your ability to communicate clearly and empathetically, especially when explaining complex insurance details.
Attention to Detail is Key: We’re looking for someone who’s obsessively detail-oriented. In your application, mention specific examples where your attention to detail made a difference, especially in verifying insurance or resolving billing issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at American Family Care, Inc.
✨Know Your Insurance Inside Out
Before the interview, brush up on your knowledge of insurance verification and billing processes. Be ready to discuss specific examples of how you've successfully navigated these challenges in the past. This will show that you understand the role's demands and are prepared to tackle them head-on.
✨Practice Empathy in Communication
Since you'll be dealing with patients who may be frustrated or confused about their insurance, practice explaining complex concepts in simple terms. Role-play with a friend or family member to ensure you can convey information clearly and empathetically, which is crucial for driving patient satisfaction.
✨Showcase Your Detail-Oriented Nature
Prepare to highlight your attention to detail during the interview. Bring examples of how your meticulousness has prevented errors in the past, especially in insurance verification. This will demonstrate that you understand the importance of accuracy in this role and can contribute to the clinic's financial health.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions that test your problem-solving skills, particularly around billing discrepancies. Think of specific instances where you've resolved issues effectively and be ready to share those stories. This will illustrate your ability to handle challenges while maintaining a positive attitude.