Medical Receptionist

Benefits:

• Health Savings Account (HSA)
• Life & Disability Insurance
• 401(k) with matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Help Us Keep Life Uninterrupted! At American Family Care, we are revolutionising how people access healthcare. As the nation’s leading urgent care provider with over 200 clinics across 26 states, we are looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Why Your Insurance Verification Skills Matter Most: You are not just answering phones; you are our revenue protection specialist and patient financial counsellor. Your precision with insurance verification directly impacts both patient experience and our clinic's financial health. We are specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

Let’s be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

What You’ll Actually Do:

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximise revenue capture.
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand.
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters.
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare.
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency.
• Protect Patient Information: Maintain organised records while strictly following HIPAA regulations.

This Role is Perfect for You If:

• You have experience with insurance verification and medical billing (non-negotiable).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You are obsessively detail-oriented - a single digit error in an insurance ID can cost thousands.
• You have worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You are tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

What’s In It For You:

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
• Receive specialised training in insurance verification and patient financial counselling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation that’s expanding nationwide.
• Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor - or move into clinic leadership and management as we continue expanding to 500+ locations.

Perks & Benefits: We take care of the people who take care of our patients. As a full-time team member, you will receive:

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counselling sessions)
• Uniform Allowance + Verizon Discount + More

We invest in your well-being so you can bring your best self to work - every shift, every patient.

The Details:

• Location: Our state-of-the-art urgent care facility
• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma required; X-Ray Tech, Medical Assistant or related certification is a plus

Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that’s redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin’s vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.