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For Companies At a Glance
- Tasks: Check patients in and out, verify insurance, and maintain records.
- Company: Join American Family Care, a leading urgent care provider in the U.S.
- Benefits: Enjoy flexible scheduling, health insurance, paid time off, and free snacks!
- Why this job: Be part of a supportive team that values customer service and offers growth opportunities.
- Qualifications: High school diploma required; medical clerical experience preferred.
- Other info: Work in a dynamic environment with state-of-the-art facilities.
The predicted salary is between 24000 - 36000 £ per year.
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
Company Overview:
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary:
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities:
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
- Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
- Register patients, update patient records, verify insurance accurately and timely, and check patients out.
- Determine, collect, and process patient payments and address collection and billing issues.
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
- Balance daily patient charges (cash, check, credit cards) against system reports.
- Complete closing procedures by preparing closing documentation and submitting required reports.
- Complete cash control procedures and secure financial assets.
- Maintain complete and accurate documentation.
- Other duties and responsibilities as assigned.
Qualifications:
- High School graduate or equivalent.
- Previous medical clerical experience preferred.
- Basic computer knowledge, e.g., Microsoft Office.
- Accuracy and detail orientation.
- Positive customer service skills.
- Well-groomed appearance.
- Clear and articulate phone mannerisms.
Contact Detail:
American Family Care, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Familiarise yourself with the specific software and systems used in medical reception. Knowing how to navigate electronic health records or practice management software can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on positive patient interactions. Practising common scenarios you might encounter can help you respond confidently and effectively.
✨Tip Number 3
Research American Family Care and its values. Understanding their mission and the services they provide will allow you to tailor your responses in the interview and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare questions to ask during your interview. Inquiring about the team dynamics or opportunities for advancement shows that you are proactive and serious about your career growth within the company.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Medical Receptionist at American Family Care. Familiarise yourself with tasks such as patient check-in, insurance verification, and customer service to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous medical clerical experience or customer service roles. Use specific examples that demonstrate your ability to handle patient interactions and administrative tasks effectively.
Showcase Your Skills: Mention your proficiency in basic computer skills, particularly with Microsoft Office. Highlight your attention to detail and accuracy, as these are crucial for maintaining patient records and processing payments.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Address how your skills and experiences align with the job requirements and express your desire to contribute positively to the team.
How to prepare for a job interview at American Family Care, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research American Family Care. Understand their services, values, and what sets them apart in the urgent care industry. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Highlight Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Use specific examples to demonstrate your ability to provide excellent patient relations.
✨Demonstrate Attention to Detail
Accuracy is crucial in this role, especially when verifying insurance and processing payments. During the interview, mention instances where your attention to detail made a difference in your previous jobs. This will reassure the interviewer that you can handle the responsibilities effectively.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like for a Medical Receptionist at AFC. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
