At a Glance
- Tasks: Lead workforce management and modernise Verint WFM for a large-scale contact centre.
- Company: Join American Express, a global leader in financial services.
- Benefits: Enjoy a competitive salary, flexible working, and career development opportunities.
- Other info: Collaborative hybrid work environment with a focus on innovation.
- Why this job: Make a significant impact on operational performance and team success.
- Qualifications: Experience in workforce management and strong leadership skills.
The predicted salary is between 81000 - 99000 £ per year.
American Express in the United Kingdom seeks a Director of Workforce Management to modernize and own the Verint WFM product, guiding forecasting, scheduling, staffing optimization and operational performance across a large-scale contact center. You will partner with Operations, Technology, Digital Product and Analytics to deliver scalable solutions, drive continuous improvement, and lead a high-performing product management team in a hybrid work model.
We’re Hiring: Director, Workforce Management & Verint Modernization employer: American Express
American Express is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to thrive in their careers. With a strong commitment to holistic well-being, the company offers competitive salaries, comprehensive benefits, and flexible working arrangements, ensuring that team members can balance their personal and professional lives effectively. The opportunity for career development and mentorship within a globally recognised financial services leader makes American Express an attractive choice for those seeking meaningful and rewarding employment in the heart of the UK.
