Vice President, Engineering – Product Setup, Partner and Benefits (London)

At American Express, our culture is built on a 175-year history of innovation, shared Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.

The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product, engineering and delivery resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. We are on a journey to create the world’s best loyalty & benefit experiences for our customers with a team of energetic and passionate talents using agile practices to build a highly available, nimble, extensible & modern platform for loyalty.

The VP of Engineering is responsible for setting the vision, strategy and roadmap of Product Setup, Partner and Benefit domains. This leader will play a critical role in executing the modernization of benefits capabilities and migrating multiple benefits spread across different classic systems. This leader will lead a set of highly talented, transformational, and dynamic engineering leaders and their teams in the architecture, design, and engineering of business capabilities. This role will help us to scale and evolve the technical roadmap of loyalty capabilities on a modern platform by partnering and collaborating with engineering and product leadership teams. The successful leader will deliver a superior loyalty experience for our customers by improving outcomes, broadening access to systems, and lowering operational costs. This leader will play a critical role in continuing the momentum and accelerating the transformation of our most critical platform, while delivering tangible value to our business stakeholders and customers on an ongoing basis.

Qualifications:

• 7+ years of active architecture, design, engineering, and implementation experience in a complex enterprise cloud environment.
• Demonstrated recent hands-on experience in the design, engineering, and successful implementation of enterprise-grade software products.
• Opinionated on developer experience and developer productivity with proven experience in elevating the same at scale.
• Ability to roll up sleeves and be hands-on; while at the same time be able to be strategic and high level.
• Proven ability to influence decision-making at all levels within an organization, and in a variety of contexts.
• Recent experience with agile development methodologies.
• Recent hands-on experience with modern software engineering concepts (e.g. CI/CD, DevOps, containers, microservices, etc.).
• Subject matter expertise in one or more software engineering specialties with broad exposure to relevant technology domains.
• Demonstrated expertise in designing highly available, fault-tolerant, and highly scalable cloud-native platforms.
• Demonstrated ability to optimize the performance of enterprise software systems and/or components.
• Ability to participate in the prevention, diagnosis, and resolution of system outages as an expert in the underlying platform architecture.
• Expert level solution architecture skills with wide-ranging experience; able to resolve complex issues in creative and effective ways.
• Be a compelling storyteller with experience communicating complex technical concepts and ideas to engineers and non-engineers alike.
• Coach and mentor the professional and technical development of your team members.
• Maximizing team and enterprise productivity by understanding the intricacies of work and removing roadblocks.
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.
• Team player and a hands-on engineer.
• Be a change agent and willing to challenge the status quo while helping to drive the necessary changes.
• Experience mentoring and coaching junior engineers.
• Excellent written and verbal communication skills.
• Ability to think abstractly and deal with ambiguous/under-defined problems.
• Takes pride in how fast they develop working software.

Benefits:

• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counselling support through our Healthy Minds program.
• Career development and training opportunities.

American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.