American Express in the United Kingdom is seeking a Manager, Servicing Strategy & Knowledge Management to shape transformation across the Servicing Strategy. You will lead crossfunctional initiatives with Product, Technology and regional teams to implement scalable service delivery and strengthen knowledge management.
The role requires extensive experience in service delivery and programme management, plus the ability to translate strategy into actionable plans, measure performance, and
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Strategy & Knowledge Management Lead employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
