American Express is seeking a Manager, Servicing Strategy & Knowledge Management to lead cross‑functional transformation within the Colleague Experience Group. You will drive proactive service models, optimise knowledge platforms, and partner with product and technology to deliver scalable, high‑impact service improvements across global teams.
This role emphasizes data‑driven decision making, process redesign, and knowledge governance to enable efficient, colleague‑centred operations and future
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Strategic Servicing Leader - Knowledge & Ops Transformation employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
