At a Glance
- Tasks: Drive customer engagement through innovative digital experiences and personalisation strategies.
- Company: Join a leading global financial services company focused on innovation and technology.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Other info: Opportunities for career growth and professional development in a fast-paced environment.
- Why this job: Be part of a dynamic team shaping the future of digital experiences at American Express.
- Qualifications: Experience in product management and Agile development; strong communication and analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
The Enterprise Digital Experiences (EDX) team leads the development of the Mobile App & Website and is focused on building best-in-class digital experiences that maximize enterprise value through trusted, scalable platforms and modern ways of working. As the team looks to keep pace with evolving customer expectations, we believe that Personalization will play a pivotal role in driving customer engagement, revenue and satisfaction by demonstrating that we truly “know our customers”. The role sits within the Customer Personalization team and will be crucial in supporting the evolution of key personalization capabilities, accelerating growth and embedding personalization within high-profile digital experiences across the Enterprise.
Responsibilities
- Work directly with our Business Partners and Personalization and Channel teams (on both the Tech and Product side) to break down requirements into user stories and own feature delivery end-to-end.
- Actively participate (and at times, lead) pre-launch testing and post-launch validation with key partners across Marketing, Product Operations, Technology, and Analytics (plus other teams where relevant).
- Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap. Also, critically evaluate existing features and functionality.
- Assist with the creation of clear and compelling presentations for executive audiences and partners.
- Support workstreams to continuously evolve and improve our underlying platforms.
Qualifications
- Experience in product development or product management, including Agile software development and tools like JIRA, Rally, Mural, or InVision.
- Understanding of roadmapping, backlog management, story writing, and testing.
- Proven ability to collaborate effectively with cross-functional teams.
- Strong technical aptitude and ability to grasp complex processes quickly.
- Excellent communication skills for both technical and non-technical audiences.
- Comfortable working in ambiguous, fast-changing environments and able to adapt quickly.
- Skilled at analysing data from multiple sources to assess product performance and make informed recommendations.
- Detail-oriented with strong proficiency in PowerPoint and Excel for creating impactful presentations and analyses.
- Self‑motivated, proactive, and accountable, with the ability to work independently across time zones.
- Bachelor's degree (preferably in business, product development, digital marketing, systems management, or a related field) or equivalent experience.
Non‑considerations For Sponsorship
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
- Competitive base salaries.
- Bonus incentives.
- Support for financial‑well‑being and retirement.
- Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Sr Assoc-Digital Product Mgmt employer: American Express
American Express is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Enterprise Technology Services team. With a strong focus on employee growth, competitive benefits, and a flexible working model, we empower our team members to thrive in a dynamic environment while delivering best-in-class digital experiences. Join us to be part of a forward-thinking organisation that values trust, efficiency, and personalisation in driving customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Assoc-Digital Product Mgmt
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like American Express!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at American Express would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at American Express through your school's career services!
We think you need these skills to ace Sr Assoc-Digital Product Mgmt
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Sr Assoc-Digital Product Mgmt, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Sr Assoc-Digital Product Mgmt position at American Express. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at American Express
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
