Special Agent-Cyber Crime Investigation

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

• Conducts internal and external investigations of financial fraud with particular emphasis on investigations of a significant and/or complex nature by reviewing assigned investigative requests to determine areas requiring further study; Data driven investigations; gathering and analyzing documentary evidence; coordinating with local law enforcement as appropriate.
• Conducts field interviews to obtain witness corroboration in and attempt to prove/disprove fraud.
• Demonstrate expertise in developing scripts to identify crime patterns and ways to enrich large volumes of data for investigative support and consultative services to law enforcement.
• Rapidly responds to and investigates computer and cyber related crimes, frauds, threats and risks to enhance business continuity and to suppress risks and losses.
• Helps to ensure the successful prosecution of individuals charged with committing crimes against American Express by preparing well-documented and well-written investigative reports for presentation to prosecutors. This includes personally appearing in court to testify on behalf of the Company as necessary.
• Helps to ensure the availability of adequate and timely law enforcement support by establishing, developing, and maintaining strong day-to-day relationships within the law enforcement community and other government agencies.
• Contribute to the longer-term reduction and control of card/merchant fraud losses by presenting fraud prevention seminars and workshops to law enforcement and service establishment representatives, as well as other security-minded organizations.
• Support the Director Cyber Investigations by undertaking taskings specifically related to the cyber threat partnership and investigations.

Demonstrated record of success in conducting investigations into cases of financial cyber related fraud. Excellent interviewing skills, highly developed analytical abilities and an in-depth knowledge of the cyber fraud environment within the assigned geographic area. Comprehensive understanding of the fundamentals of finance and the impact of cyber crime. Must be highly skilled in the technique of assembling a case for prosecutors including the gathering of evidence, summarizing findings in well documented/well written reports and understanding the Company’s privacy code regarding the release of information.

Strong inter-personal skills to establish credibility and productive relationships with the law enforcement community, service establishments and colleagues at American Express. Highly developed and strong level of understanding of investigative skills, techniques, OSINT and intelligence analysis to detect and resolve criminal activity, outstanding thought leadership, relationship and execution skills, and sound judgment.

The position requires to be on call rota 24 hours /7 days and in easy distance to commute to the place of work (London office) to deal with an emergency.

Minimum Qualifications:

• Previous job experience is required. Ideal candidates will have significant years experience in law enforcement and/or investigative work.
• Strong knowledge of computers, operating systems and understanding of SQL.
• Bachelor’s or other 4-year degree is a plus. Preferred fields of study include criminal justice and social sciences.
• International staff must be able to converse, read, and write in English.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.