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- Tasks: Lead the development of innovative tokenization solutions for secure digital payments.
- Company: Join American Express, a leader in global merchant and network services.
- Benefits: Competitive salary, career growth, and the chance to shape the future of payments.
- Other info: Collaborate with global teams and drive product success in a dynamic environment.
- Why this job: Make a real impact on digital payment security and customer experiences worldwide.
- Qualifications: 6+ years in product management with a focus on payments or fintech.
The predicted salary is between 70000 - 90000 ÂŁ per year.
Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation. The Global Merchant & Network Services (GMNS) product organization plays a central role in powering the American Express network—supporting billions of transactions annually across more than 170 markets.
We are hiring a Senior Product Manager to lead the development and scaling of our Network Tokenization capabilities, a critical component of modern digital payments. Tokenization underpins secure and seamless experiences across digital wallets, virtual cards, Agentic commerce and emerging payment use cases. This is a high-impact role with end-to-end product ownership, spanning strategy, delivery, and performance. You will work across a complex, global ecosystem—partnering with engineering, commercial teams, and external stakeholders (including issuers, acquirers, and technology partners)—to deliver secure, scalable, and commercially successful solutions. This role offers a strong opportunity to operate at a global product scale, leveraging American Express’s closed-loop network to deliver differentiated solutions. You will play a key role in shaping the future of digital payments, with direct accountability for product performance, adoption, and customer impact.
Responsibilities
- Define and evolve the product strategy and roadmap for network tokenization, informed by customer needs, market trends, and regulatory developments.
- Own the end-to-end product lifecycle, from concept and prioritisation through to delivery, launch, and ongoing optimisation.
- Drive adoption and commercialisation across issuers, acquirers, merchants, and partners.
- Establish and track key performance indicators, including adoption, transaction volumes, authorisation performance, and customer experience outcomes.
- Translate business and customer requirements into clear product specifications, including process flows and technical requirements.
- Work closely with engineering teams to deliver secure, resilient, and scalable platform capabilities, including API-driven solutions.
- Collaborate with cross‑functional stakeholders across product, engineering, risk, legal, compliance, and commercial teams in a matrixed environment.
- Support go‑to‑market activities, including product positioning, partner engagement, and sales enablement.
- Act as a subject matter expert on tokenization and the broader payments landscape, including emerging technologies and industry standards.
Qualifications
- 6+ years’ experience in product management or product development, with ownership of customer‑facing or platform‑based products.
- Experience within payments, fintech, or financial services, with a solid understanding of the payments ecosystem (e.g. issuers, acquirers, networks, wallets).
- Demonstrated ability to define product strategies and deliver measurable outcomes in a complex, cross‑functional environment.
- Strong technical understanding, including experience working with APIs, distributed systems, or payment infrastructure.
- Ability to use data to inform decision‑making, prioritisation, and product performance improvements.
- Experience working with global or distributed teams, delivering high‑quality products at scale.
- Strong stakeholder management skills, with the ability to influence and align across multiple teams.
- Experience engaging with external partners or clients, communicating clearly and professionally.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience with network tokenization or digital identity.
- Experience building platform or API‑based products used by external partners.
- Understanding of payments security, fraud prevention, and authentication technologies.
- Experience driving product adoption and scaling solutions across multiple markets.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Senior Product Manager- Token Solutions employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager- Token Solutions
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or meetups related to product management and digital payments. This is a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can highlight your past projects, especially those related to tokenization or payment solutions. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by understanding the latest trends in digital payments and tokenization. Be ready to discuss how your experience aligns with the role and how you can contribute to the company's goals.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and resources that can help you land that Senior Product Manager role. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Senior Product Manager- Token Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Product Manager role. Highlight your product management experience, especially in payments or fintech, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about tokenization and digital payments. Share specific examples of how you've driven product strategies and achieved measurable outcomes in your previous roles.
Showcase Your Technical Skills: Since this role requires a strong technical understanding, don’t shy away from mentioning your experience with APIs and payment infrastructure. We want to see how you can contribute to our secure and scalable solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in shaping the future of digital payments!
How to prepare for a job interview at American Express
✨Know Your Product Inside Out
Before the interview, dive deep into the specifics of network tokenization and digital payments. Understand how these technologies work and their impact on the customer experience. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Cross-Functional Collaboration Skills
Be prepared to discuss examples of how you've successfully worked with diverse teams, such as engineering, risk, and compliance. Highlight specific projects where you influenced stakeholders and drove product outcomes, as this role requires strong collaboration across various functions.
✨Data-Driven Decision Making
Since the role involves tracking key performance indicators, come ready to talk about how you've used data to inform product strategies in the past. Share concrete examples of how data analysis led to improved product performance or customer satisfaction.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in fintech and payment security. Being able to discuss emerging technologies and industry standards will position you as a knowledgeable candidate who can contribute to shaping the future of digital payments.