At a Glance
- Tasks: Lead AI-powered product strategies to enhance user experiences and drive engagement.
- Company: Join American Express, a leader in innovation and customer loyalty.
- Benefits: Competitive salary, bonuses, flexible work options, and comprehensive health benefits.
- Other info: Collaborative culture with strong support for career growth and well-being.
- Why this job: Shape the future of payments with cutting-edge AI technology and make a real impact.
- Qualifications: Experience in product management and developing AI products in fast-paced environments.
The predicted salary is between 50000 - 60000 £ per year.
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. As a Senior Product Manager on the team, you will work with colleagues in the U.S and U.K in shaping how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that our personalization models and platforms meet our business goals and provide optimal customer experiences across multiple products, while working closely with cross‑functional teams to monitor performance, refine models, and drive data‑driven enhancements. This is a highly collaborative and cross‑functional role, working in close partnership with key partners in Engineering, Data Science, and Labs’ Business Development & Go to Market teams.
Responsibilities
- Define and drive the product strategy for AI‑powered personalization and recommendation capabilities across digital products.
- Translate business objectives and customer needs into clear product requirements for data science, engineering and platform teams.
- Partner with Data Science and Engineering to develop, test, launch and optimize personalization models and recommendation experiences.
- Monitor model and product performance, using data and experimentation to identify opportunities for improvement.
- Use analytics, customer insights and business outcomes to prioritize enhancements and inform product decisions.
- Ensure personalization capabilities are scalable, measurable and aligned with customer experience, compliance and business objectives.
- Communicate product vision, progress, trade‑offs and results clearly to senior stakeholders and cross‑functional partners.
- Help identify emerging AI and personalization trends and assess their relevance to American Express.
Qualifications
Minimum Qualifications
- Experience as a Product Manager, or equivalent, with leadership responsibility in a fast‑paced product development environment.
- Experience developing AI products using Agile principles in close partnership with engineering teams.
- Hands on experience in developing machine learning models, and experience in applying artificial intelligence to digital products.
- Strong analytical skills, with experience using data and experimentation to inform product decisions and drive measurable improvement.
- Competency in applied statistics, gained through academic study such as mathematics, computer science, engineering, economics or physics, or through comparable work experience.
- Ability to translate business goals into product requirements and technical capabilities in partnership with Engineering and Data Science.
- Proven ability to manage complex programs or initiatives, balancing delivery timelines, stakeholder expectations and product outcomes.
- Strong understanding of emerging technology and AI trends, with the ability to assess their relevance to American Express.
- Excellent communication skills, including concise verbal and written communication for executive audiences.
- Demonstrated ability to work effectively in a highly collaborative, cross‑functional environment.
- Strong leadership, organizational and prioritization skills.
Preferred Qualifications
- Experience with personalization, recommendation engines, ranking systems, targeting, customer decisioning or experimentation platforms.
- Familiarity with model performance metrics, A/B testing, customer segmentation and lifecycle optimization.
- Experience working in regulated industries, financial services or large‑scale consumer digital platforms.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Senior Product Manager – Machine Learning & Personalization employer: American Express
American Express is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior Product Manager focused on Machine Learning & Personalization. With a commitment to employee well-being, the company offers competitive salaries, comprehensive benefits, and flexible working arrangements, ensuring that you can thrive both personally and professionally. Here, your contributions are valued, and you will have ample opportunities for career growth while working at the forefront of AI and digital product development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager – Machine Learning & Personalization
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like American Express!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at American Express would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at American Express through your school's career services!
We think you need these skills to ace Senior Product Manager – Machine Learning & Personalization
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager – Machine Learning & Personalization, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager – Machine Learning & Personalization position at American Express. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at American Express
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
