At a Glance
- Tasks: Drive workforce skills development and connect learning with career growth.
- Company: Join American Express, a leader in innovation and technology.
- Benefits: Enjoy hybrid work, comprehensive support, and opportunities for personal growth.
- Other info: Be part of a culture that values your voice and ideas.
- Why this job: Make a real impact on workforce development and shape the future of technology.
- Qualifications: Experience in strategic problem-solving and workforce planning is essential.
The predicted salary is between 61816 - 75552 £ per year.
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.
The Senior Manager - Workforce Skills, Learning & Career Development role will drive the development of a future-ready Enterprise Technology Services (ETS) workforce by connecting roles, skills and workforce intelligence with business priorities and L&D investment to enable strategic workforce decisions, targeted development and career growth.
Working with the Director of ETS Continuous Learning & Career Development, the role will deliver value through:
- Workforce skills visibility: Establishing a scalable, evidence-led approach to understanding existing workforce skills and proficiency levels.
- Strategic learning investment: Identifying priority skills gaps and directing L&CD investment towards the capabilities that matter most to ETS.
- Future skills readiness: Leading skills-of-the-future initiatives aligned to ETS priorities, emerging technologies and evolving workforce needs.
- Career growth and mobility: Connecting skills, career pathways and learning opportunities to support colleague development and progression.
- Intelligence-led workforce decisions: Connecting roles, skills, careers and learning data to inform workforce planning and build, buy or redeploy decisions.
- Sustainable framework evolution: Driving the continuous evolution of TCF to reflect changing business needs, emerging technologies and industry trends, underpinned by effective governance.
Responsibilities
- Workforce Skills Intelligence & Assessment: Develop a scalable, evidence-led approach to understanding ETS workforce skills and proficiency levels. Evaluate skills assessment, self-service, telemetry and inference methods, balancing accuracy, cost, scalability, colleague trust and data/AI governance. Shape a unified ETS workforce skills intelligence approach, connecting skills, roles, careers and learning data in partnership with workforce strategy, data and technology owners. Analyse workforce data to identify skills gaps and inform strategic workforce fulfilment (buy, build, borrow, bot) and development decisions.
- Market Intelligence & Future Skills: Lead skills-of-the-future initiatives aligned to ETS priorities, leveraging TalentNeuron, internal intelligence and emerging technology trends. Anticipate evolving roles and skills, including the impact of AI and automation, and assess implications for workforce readiness and capability. Apply structured problem-solving and data analysis to translate market and workforce intelligence into evidence-based recommendations for senior leaders.
- Learning & Career Development: Partner with Workforce Strategy and Technology leaders to prioritise learning investment against critical skills gaps and business needs. Shape targeted, market-relevant learning pathways, upskilling and reskilling initiatives. Evaluate learning effectiveness on skills progression and business impact to inform investment decisions.
- Technology Career Framework Ownership & Governance: Own the ongoing management, governance and evolution of the Technology Career Framework, including job architecture, skills, proficiency levels and career pathways. Drive evidence-led framework enhancements informed by market intelligence, workforce insights and ETS priorities, through established governance and approval processes. Streamline framework processes and strengthen adoption across ETS.
Qualifications
- Minimum Qualifications: Strategic problem-solving: Strong management consulting or equivalent advisory experience, with the ability to structure ambiguous business challenges, evaluate options and develop practical recommendations. Skills and workforce expertise: Experience in skills intelligence, workforce planning, job architecture, talent strategy or workforce development. Data analysis and insight generation: Proven ability to interpret complex datasets, identify trends, assess data quality and translate evidence into actionable business insights. Executive communication: Strong data storytelling, presentation and influencing skills, with experience communicating recommendations to senior leaders. Delivery leadership: Experience translating strategic recommendations into practical solutions and leading cross-functional initiatives in complex organisations.
- Preferred Qualifications: Experience working with Technology organisations and understanding emerging technical skills, including AI and automation. Familiarity with labour market and skills intelligence platforms such as TalentNeuron. Experience evaluating workforce skills assessment, inference or telemetry approaches. Knowledge of People data, workforce analytics, and skills data integration. Experience governing or evolving skills frameworks, job architecture or career development programmes.
What Success Looks Like:
- Reliable workforce skills intelligence: A scalable approach to understanding existing skills and identifying priority gaps.
- More informed workforce decisions: Integrated insights that support strategic workforce planning, talent development and fulfilment.
- Focused L&D investment: Learning priorities and initiatives aligned to validated business needs, with evidence of effectiveness.
- Future skills readiness: Proactive identification of emerging skills requirements and corresponding development actions.
- Career development: Clearer connections between skills, learning and career opportunities.
- Sustainable TCF evolution: A relevant, well-governed framework that continues to adapt to business and market needs.
Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Senior Manager - Workforce Skills, Learning & Career Development employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Workforce Skills, Learning & Career Development
✨Join HR Networks
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at American Express!
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We think you need these skills to ace Senior Manager - Workforce Skills, Learning & Career Development
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at American Express. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to American Express and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at American Express. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to American Express's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at American Express
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with American Express.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at American Express will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact American Express and how you would contribute to adapting HR strategies.
