Senior Manager, Quality Engineering

The American Express ICRST FCRPM Cross Platform Delivery team is responsible for the delivery of critical strategic initiatives for the FCRPM Program of work and is seeking an experienced Sr. Manager, Quality Engineer with test strategy, management and automation (including AI) experience to join our team in Burgess Hill. Our Test Managers understand that “good enough” is never enough. They strive for the highest levels of quality and the most efficient methods to achieve it. They are experts in testing strategies, tooling, and execution. This position suits someone who can hit the ground running, form working relationships quickly and add value by introducing best test practices and techniques learned elsewhere.

Senior Manager, Quality Engineering manages project resources, leads comprehensive quality assurance strategies, advances test automation (using AI), directs performance testing and steps in to complete testing when necessary.

• Designs and oversees the execution of comprehensive quality assurance strategies, ensuring robust testing processes and high-quality product releases.
• Advocates the development and implementation of advanced test automation frameworks and tools (including AI), leveraging cutting‑edge technologies to enhance testing efficiency and coverage.
• Develops and oversees the execution of performance testing plans and analyzes results to identify areas for improvement, leading efforts in performance and scalability testing.
• Provides strategic direction and leadership to ensure testing processes are efficient, effective, and aligned with project time.
• Collaborates and co‑creates effectively with teams in product and the business to align technology initiatives with business objectives.
• Oversees testing activities, collaborates with stakeholders and end‑to‑end delivery test teams to ensure high‑quality deliverables whilst stepping into support test execution when necessary.
• Manages resource allocation, project timeline, and budget for Quality Engineering projects, ensuring alignment with organizational goals.
• Collaborates with senior leadership to hire top talent for the team, ensuring a high‑functioning and cohesive unit, implementing strategies for talent retention and professional development.

Education Qualifications: Bachelor’s degree in Computer Science, Computer Engineering, and/or comparable experience; advanced degree preferred.

Knowledge of test methodologies, test data management tools (e.g., CA DEVTEST, WIREMOCK, Optim, Datafinder etc.) and programming languages.

• Significant experience and proven skills in quality and test engineering in the Financial industry specifically the Credit Card Domain with ability to create test data, write test cases, running functional, automated, and/or performance tests, and leading defect resolution.
• Solid experience in test‑driven development, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing.
• Experienced knowledge of platform delivery methodology (Agile, incl Scrum, Kanban, SAFe, Test Driven Development (TDD), Behavior Driven Development (BDD) and Waterfall).
• Core knowledge of one or more of the following tools is required: HP Quality Center, Selenium; Unified Functional Test (UFT aka QTP), orchestrators such as XL Release; Puppet or Chef; IBM Rational including Urban Code.
• Ability to work with a number of Quality scanning tools, be able to baseline and measure ongoing quality metrics, and display via Dashboards and to interpret the data to drive the changes needed.
• Any of the following test certifications - QAI, ASQ, IIST, ISEB, ISTQB - are a plus.
• Strong technical experience working one of more of the following areas: Mainframe, distributed, mobile development, programming in a number of languages (i.e. Cobol, Java, .Net, etc).
• Experienced knowledge of continuous integration (CI), continuous deployment(CD) and continuous testing (CT) capabilities, including tools such as Jenkins, ARA, Rally and/or JIRA, version control such as GIT or SVN and service virtualization.

Test certifications like QAI, ASQ, IIST, ISEB, ISTQB is a plus.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Competitive base salaries.
• Bonus incentives.
• Support for financial-well‑being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.