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- Tasks: Manage hotel partnerships and drive growth through strategic account management.
- Company: Join American Express, a leader in travel services with a commitment to innovation and inclusivity.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Why this job: Be part of a dynamic team that values your ideas and fosters career growth in the luxury travel sector.
- Qualifications: Strong communication skills and a passion for luxury travel are essential; hospitality experience is a plus.
- Other info: This hybrid role is based in London; visa sponsorship is not available.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express Travel & Lifestyle Services (TLS) is one of the largest multi-channel consumer travel agencies in the world. TLS is responsible for delivering premium travel and lifestyle services to Card Members through a network of over 6,000 global travel advisors in 23 markets around the world.
The Travel & Lifestyle Services business provides exclusive access to best-in-class travel and lifestyle programs and benefits, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel.
TLS set the standard for luxury hotel programs through our Fine Hotels + Resorts (FHR) and The Hotel Collection (THC) programs, and we have been innovating and evolving our programs, benefits, and offerings ever since to drive value for our customers and deepen their relationship with the American Express brand. In partnership with 3000+ best-in-class travel suppliers, TLS delivers unparalleled travel benefits to premium card members; optimizing the delivery of products and services through different channels, including our customer contact centers, market specific travel websites and evolving digital solutions.
Our luxury hotel programs, FHR & THC, are managed out of a central, faced paced partnerships team and this Senior Manager will play an essential role on the team, serving as the Account Manager for several strategic accounts and will be responsible for driving program growth through partner engagement.
How will you make an impact in this role?
- Manage a portfolio of accounts by driving growth opportunities and managing day-to-day Account Management responsibilities (eg. addressing Card Member complaints, managing partner escalations, negotiating contracts, selling sponsorships, and partnering with Operations Analysts to support operational issues like property rate loading and property presentment)
- Drive partner engagement through relationship management, account reviews and identification of strategic opportunities to grow FHR & THC partner sales through business development, marketing, and agent engagement
- Drive incremental Card Member benefits by selling partners on TLS value and supporting program updates and changes
- Collaborate across the enterprise with Membership Rewards, Strategic Partnerships, Premium Card Products, Co-Brand, Global Merchant Services, etc to identify opportunities to drive growth
- Support the lodging program team through annual program cycles, including but not limited to hotel contracting
- Participate in annual hotel selections and sell-ins, including:
- Reviewing existing program hotels to determine if they are meeting program standards
- Researching markets to help assess new program applicants
- Taking pitch meetings from applicant properties and proactively selling in lodging programs to desired target properties
- Support team through projects driving efficiency and innovation
Minimum Qualifications:
- Exceptional communicator, with the ability to influence and drive decisions with external partners and across the enterprise
- Strong personal presence with the ability to confidently present to leadership at all levels
- Strong strategic thinker with growth mindset that can pull in multiple viewpoints to ensure we serve our Card Members, partners and the business
- Ability to work in a fast-paced environment with a keen ability to prioritize initiatives
- A solid understanding and passion for the luxury and travel industries
- A collaborative team player with a can-do attitude and sense of humor
- Strong partner management and/or hospitality experience
- This role is hybrid and based in London
Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#LI-DNI
Senior Manager, Hotel Partnerships employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Hotel Partnerships
✨Tip Number 1
Familiarise yourself with American Express's luxury hotel programs, Fine Hotels + Resorts and The Hotel Collection. Understanding their unique offerings and how they differentiate from competitors will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the travel and hospitality industry, especially those who have experience with luxury brands. This can provide you with insights into current trends and challenges, which you can discuss in your interviews to demonstrate your industry knowledge.
✨Tip Number 3
Prepare to showcase your partner management skills by thinking of specific examples where you've successfully driven growth or resolved conflicts. Being able to articulate these experiences will highlight your suitability for the role.
✨Tip Number 4
Research American Express's company culture and values, particularly their commitment to inclusivity and innovation. Tailoring your responses to reflect alignment with these values can set you apart as a candidate who truly fits within their team.
We think you need these skills to ace Senior Manager, Hotel Partnerships
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, partner engagement, and the luxury travel industry. Use specific examples that demonstrate your ability to drive growth and manage relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the travel industry and how your skills align with the role. Mention your strategic thinking abilities and provide examples of how you've successfully influenced decisions in previous roles.
Highlight Communication Skills: Since exceptional communication is key for this role, ensure you showcase your ability to present ideas confidently. Include instances where you've effectively communicated with leadership or external partners.
Showcase Your Collaborative Spirit: American Express values collaboration, so include examples of how you've worked as part of a team to achieve goals. Highlight any experiences where you’ve partnered with different departments to drive success.
How to prepare for a job interview at American Express
✨Understand the Company Culture
Before your interview, take some time to research American Express's culture and values. Familiarise yourself with their commitment to innovation and inclusivity, as this will help you align your answers with what they value in their employees.
✨Showcase Your Communication Skills
As a Senior Manager, you'll need to demonstrate exceptional communication abilities. Prepare examples of how you've influenced decisions or resolved conflicts in previous roles, especially in partner management or hospitality settings.
✨Prepare for Strategic Thinking Questions
Expect questions that assess your strategic thinking and growth mindset. Be ready to discuss how you've identified opportunities for growth in past roles and how you can apply that experience to drive program growth at American Express.
✨Highlight Your Industry Passion
Make sure to express your passion for the luxury and travel industries during the interview. Share any relevant experiences or insights that showcase your understanding of market trends and customer needs in these sectors.
