At a Glance
- Tasks: Lead the vision and strategy for data privacy product management at American Express.
- Company: Join a global leader in financial services focused on innovation and trust.
- Benefits: Competitive salary, bonuses, flexible working, and comprehensive health benefits.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact on data privacy compliance while driving innovative solutions.
- Qualifications: 5+ years in product management with expertise in data privacy and team leadership.
The predicted salary is between 70000 - 90000 € per year.
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital and data capabilities, platforms and services globally. Our team is responsible for technology engineering, architecture and infrastructure, providing 24x7 support to ensure an uninterrupted, high‑quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design and enterprise AI platforms on behalf of the company.
The Senior Manager, Digital Product Management – Data Subject Access Requests (DSAR) focuses on the delivery of critical capabilities to enable and evidence AXP’s compliance with the processing of personal data and rights of access in accordance with global privacy regulations. This role manages the Data Subject Request Processor (DSRP) product vision, strategy and roadmap based on key customer needs and feedback, enabling the efficient automation of DSAR requests across the Enterprise. Working with product, engineering and second‑line partners this role delivers an ambitious 2026 roadmap and designs a new way of fulfilling DSAR requests for internal partners and external customers.
Responsibilities
- Develop, continuously refine and execute the vision and product strategy for the Data Subject Request Processor platform and associated data discovery and integration at American Express, including regular assessment of the global regulatory environment to inform future platform needs.
- Work across the DSAR team to develop, communicate and execute on the core roadmap across prioritized markets and DSAR types.
- Build relationships and drive strategic alignment with critical business partners such as International Privacy Risk Management and Global Servicing to evangelise and gain buy‑in for DSAR technical solutions, and manage responses to regulatory initiatives affecting the portfolio.
- Work with the DSAR product team in the development and maintenance of required program collateral and assets, including roadmaps, updates, project tracking and informational hubs/documents for partner engagement.
- Partner with Engineering to develop automation and reporting solutions that are compliant, built to scale and achieve business goals.
- Coordinate with International Privacy Risk Management and Global Servicing to prioritise significant incoming business demand.
- Line‑manage junior product associates.
Qualifications
- 5+ years of experience within Product Management or an oversight function.
- Demonstrated excellence in Product Management and leading cross‑functional teams delivering technology‑driven business solutions across the Enterprise.
- Experience in and knowledge of the Data Privacy space, with a particular focus on highly complex data and automated solutions catering for multiple markets and regulations.
- Experience leading and coaching multiple high‑performing junior product owners and delivering through a team.
- Highly organised and self‑motivated, able to combine problem‑resolution, insights‑driven prioritisation and influence across band levels to achieve critical business goals.
- Rigorous attention to detail, with demonstrated proficiency in creating transparent, well‑communicated and scalable processes and communications, while leading the implementation of those processes across a matrixed environment.
- Confidence in decision‑making in complex and ambiguous situations; comfortable troubleshooting and aligning conflicting interests.
- Ability to understand and communicate complex technical concepts and processes to a wide variety of audiences.
- Proactive analytical skills with a keen eye toward implications on strategy and capability impacts.
- Demonstrated ability to drive results and optimise resources to achieve goals.
- Flexibility to work and manage business partners across multiple time zones.
- Driven, entrepreneurial, self‑motivated and able to act with a high level of independence.
- Bachelor’s degree in business, management or a related field.
Employment Eligibility
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centres staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds programme
- Career development and training opportunities
Senior Manager - DSAR Digital Product Management employer: American Express
American Express is an exceptional employer that prioritises innovation and employee growth within a dynamic work culture. With a focus on technology and digital capabilities, employees benefit from competitive salaries, comprehensive health benefits, and flexible working arrangements, all while contributing to meaningful projects that ensure compliance with global privacy regulations. The company fosters a collaborative environment where team members can thrive, develop their skills, and make a significant impact on the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - DSAR Digital Product Management
✨Tip Number 1
Network like a pro! Reach out to current employees at American Express on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into the DSAR space. Brush up on data privacy regulations and think about how your experience aligns with the role. We want to see you shine with relevant examples!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and driven projects in the past. We love candidates who can inspire and lead cross-functional teams to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the American Express family.
We think you need these skills to ace Senior Manager - DSAR Digital Product Management
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product management and data privacy. We want to see how your skills align with the DSAR role, so don’t hold back on showcasing relevant projects!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead cross-functional teams and deliver tech-driven solutions. We love numbers and results, so quantify your successes where possible!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain complex concepts, as this shows us you can communicate effectively with diverse audiences. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at American Express
✨Know Your Product Inside Out
Before the interview, dive deep into the Data Subject Request Processor (DSRP) and understand its vision, strategy, and roadmap. Familiarise yourself with the latest trends in data privacy regulations and how they impact product management. This will show your passion and preparedness.
✨Build Relationships Virtually
Since this role involves collaboration with various teams, practice discussing how you would build relationships with partners like International Privacy Risk Management. Prepare examples of how you've successfully aligned cross-functional teams in the past to drive product success.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing junior product associates. Highlight specific instances where you coached team members to achieve their goals, and how you fostered a high-performing environment. This will demonstrate your capability to lead and inspire.
✨Prepare for Complex Scenarios
Expect questions that test your decision-making skills in ambiguous situations. Think of examples where you had to troubleshoot conflicting interests or navigate complex technical concepts. Articulating these experiences will showcase your analytical skills and confidence.
