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- Tasks: Lead governance for technology transformation and collaborate with cross-functional teams.
- Company: Join American Express, a leader in innovation and inclusivity with a rich 175-year history.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Why this job: Make a real impact in a transformative role that values your voice and ideas.
- Qualifications: 10+ years in program management or tech transformations; strong communication and strategic thinking skills required.
- Other info: Be part of a supportive culture that prioritises well-being and career growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Loyalty & Benefits Governance and Reporting team, part of Digital Product Operations, is at the heart of American Express’ customer experience—delivering high-impact capabilities that enable cardmembers to earn and redeem rewards, enjoy travel perks, and access partner benefits across channels and geographies. We are in the midst of a major transformation—modernizing our legacy systems to a scalable, resilient, and configurable platform that powers the next generation of loyalty experiences. This year marks a critical phase in that journey, and we are looking for a bold, strategic, and pragmatic leader to take charge.
How will you make an impact in this role?
This role will lead governance efforts over the international scope of the technology transformation. The ideal candidate brings a blend of program management skills, experience overseeing large efforts with multiple layers of senior leadership governance forums and is a great partner/collaborator across teams.
Key Responsibilities:
- Support the Global Loyalty and Benefits Governance & Reporting function across key modernization initiatives (i.e. Loyalty Modernization in international markets).
- Collaborate with cross-functional teams, including engineering, product, and delivery, to communicate delivery status updates, performance metrics, and roadmap progress to senior leadership.
- Support the representation of Loyalty Modernization in governance forums outside of Global Loyalty & Benefits (e.g., enterprise forums).
- Facilitate risk tracking/escalations and manage reporting of risks, action items, dependencies, decisions, etc. to completion.
- Develop and maintain relationships with key stakeholders and partners to drive successful product launches and support ongoing operations.
- Identify process bottlenecks/pain points and continuously improve the ways of working across project governance efforts.
- Create and maintain operations and process documentation to ensure consistency and efficiency across the organization.
Minimum Qualifications:
- 10+ years of program management experience, or 5+ years of focus on technology transformations with experience reporting directly to senior leaders.
- Demonstrated ability to drive clarity in ambiguity, balance competing priorities, and influence cross-functional teams and senior stakeholders.
- Strategic thinker with sharp execution focus—able to align long-term vision with near-term delivery.
- Excellent facilitation, communication, and negotiation skills.
- Ability to craft executive level materials (e.g., communications and presentations).
- Strong O365 skillset (e.g., PowerPoint, Word, Excel).
- Deep appreciation for controls, compliance, and risk frameworks in a highly regulated environment.
- Bachelor’s degree required; advanced degree a plus.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Senior Manager-Digital Product Operations employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager-Digital Product Operations
✨Tip Number 1
Familiarise yourself with American Express' culture and values. Understanding their commitment to innovation and inclusivity will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of American Express, especially those in Digital Product Operations. They can provide insights into the company’s expectations and culture, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your experience with technology transformations and program management in detail. Be ready to share specific examples of how you've successfully navigated ambiguity and influenced cross-functional teams in previous roles.
✨Tip Number 4
Showcase your strategic thinking skills by being prepared to discuss how you would approach the challenges mentioned in the job description. Think about potential process improvements and how you would manage stakeholder relationships effectively.
We think you need these skills to ace Senior Manager-Digital Product Operations
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and qualifications outlined in the job description. Tailor your application to highlight how your experience aligns with the specific requirements of the Senior Manager-Digital Product Operations position.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your program management experience, particularly in technology transformations. Use quantifiable achievements to demonstrate your impact in previous roles, especially those that involved collaboration with senior leadership.
Write a Strong Cover Letter: Your cover letter should reflect your understanding of American Express's culture and values. Highlight your strategic thinking and execution focus, and provide examples of how you've successfully navigated ambiguity and influenced cross-functional teams in the past.
Prepare for Executive Communication: Since the role requires crafting executive-level materials, consider including samples of presentations or communications you've created in previous positions. This will showcase your ability to communicate effectively with senior stakeholders and your proficiency with tools like PowerPoint and Word.
How to prepare for a job interview at American Express
✨Understand the Company Culture
Before your interview, take some time to research American Express's culture and values. Familiarise yourself with their commitment to innovation and inclusivity, as this will help you align your answers with what they value in a candidate.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or projects, especially in technology transformations, to illustrate your strategic thinking and execution focus.
✨Prepare for Governance Discussions
Given the role's emphasis on governance, be ready to discuss your experience with governance frameworks and how you've managed risks and escalations in previous roles. This will show your understanding of the complexities involved in large-scale projects.
✨Craft Executive-Level Communication
Since you'll be reporting to senior leaders, practice summarising complex information into clear, concise presentations. Bring examples of materials you've created in the past, such as reports or presentations, to demonstrate your ability to communicate effectively at an executive level.
