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For Companies At a Glance
- Tasks: Lead AI-driven product development to enhance user experiences and drive engagement.
- Company: Join American Express, a pioneer in FinTech with a rich history of innovation and inclusivity.
- Benefits: Enjoy competitive salaries, flexible work options, wellness support, and career development opportunities.
- Why this job: Be part of a collaborative team shaping the future of digital payments and making a real impact.
- Qualifications: Advanced knowledge of AI/ML, strong analytical skills, and experience in product management required.
- Other info: This role offers a chance to work with cutting-edge technology in a dynamic environment.
The predicted salary is between 43200 - 72000 ÂŁ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you\’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.
We are looking for an experienced Senior Product Manager to join the fast‑paced and expanding Network Tokenization product team. Payment Tokenization plays a central role in digitizing payments and enabling new commerce experiences, including Digital Wallets, virtual cards and agentic commerce. The successful candidate will be at the forefront of evolving our core product offerings, partnering closely with internal and external partners to define new use cases and distribution opportunities.
We are seeking someone with a good mix of product and technical acumen, balancing commercial thinking with a deep appreciation for user‑centered design. The ideal candidate will be a strong communicator and collaborator who is equally adept at talking to developers, marketers, and partners. Curiosity and a passion for problem‑solving will also be essential, helping push boundaries to achieve the best product experience for our customers!
Responsibilities will include:
- Evolve the distribution and capability strategy for products within the portfolio, leveraging customer insights (consumer and commercial), partnerships, business opportunity assessment and industry trends
- Coordinate market and customer research and leverage to develop product constructs, feature roadmap, customer personas, and best‑in‑class user experiences
- Lead translation of business and customer needs into clear product requirements, process flows, and prioritized engineering deliverables
- Define success metrics and KPIs, using data to inform roadmap decisions, backlog prioritization, and continuous improvement
- Lead through influence across engineering, design, operations, risk, legal, and commercial teams in a highly matrixed environment
- Serve as a subject matter expert on network tokenization, digital wallets, and emerging payment models, representing Amex in internal and external forums
Minimum Qualifications:
- Extensive experience in product management or product development experience, with demonstrated ownership of complex, customer‑facing products
- Experience managing products operating at scale in regulated or platform‑based environments (e.g., payments, fintech, identity)
- Demonstrated product management competency, guiding products from concept to implementation
- Proven track record of working with global and virtual teams to support product delivery with high quality
- Strong technical fluency, with the ability to work closely with engineering teams, understand system architectures and APIs, and make informed tradeoffs
- Demonstrated ability to analyze data, derive insights, and use metrics to influence product and business decisions
- Experience engaging directly with external partners or clients, representing the product team with professionalism and credibility
- Competency in analyzing and extracting insights from data and leverage to influence leaders and other stakeholders
- Able to build positive relationships, collaborate effectively, and influence decisions with a variety of cross‑functional stakeholders
- Proactive “driver” constantly pushing toward clarity and delivery
- Excellent communication skills and demonstrated comfort with challenging status quo
- Strong ability to stay connected to remote partners and stakeholders
- Demonstrated resilience, collaborative mindset, and ability to maintain perspective in complex and fast‑paced environments
Preferred Qualifications:
- Payments industry experience
- Knowledge of network tokenization, digital identity, B2B payments, or wallet ecosystems
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Senior Manager - Digital Product Management employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Digital Product Management
✨Tip Number 1
Familiarise yourself with the latest trends in AI and machine learning, as this role heavily focuses on leveraging these technologies. Being able to discuss recent advancements or case studies during your interview can demonstrate your passion and knowledge in the field.
✨Tip Number 2
Network with current or former employees of American Express, especially those in product management or digital roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to showcase your experience with cross-functional collaboration. Think of specific examples where you've successfully worked with engineering, data science, or business teams to achieve a common goal, as this is crucial for the role.
✨Tip Number 4
Brush up on your communication skills, particularly how to explain complex technical concepts to non-technical stakeholders. Practising this can help you convey your ideas clearly and effectively during interviews, making you stand out as a candidate.
We think you need these skills to ace Senior Manager - Digital Product Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital product management, particularly with AI and machine learning. Use specific examples that demonstrate your ability to implement personalization strategies and work cross-functionally.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation in FinTech and how your skills align with American Express's mission. Mention your experience in leading teams and driving data-driven enhancements in user experiences.
Showcase Analytical Skills: Provide concrete examples of how you've used data insights to inform product decisions. Highlight any experience you have with interpreting complex data and translating it into actionable strategies for product development.
Prepare for Interviews: Be ready to discuss your experience with AI and machine learning in detail. Prepare to articulate how you've collaborated with engineering and data science teams, and be prepared to explain complex technical concepts in simple terms.
How to prepare for a job interview at American Express
✨Showcase Your AI Knowledge
Make sure to highlight your advanced understanding of artificial intelligence and machine learning concepts. Be prepared to discuss specific examples of how you've applied these technologies in product development, especially in enhancing user experiences.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working closely with engineering, data science, and business teams, be ready to share experiences where you successfully translated business objectives into technical requirements. Emphasise your ability to collaborate effectively in a fast-paced environment.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice articulating complex technical concepts in a way that non-technical stakeholders can understand. This will demonstrate your ability to bridge the gap between technical and non-technical teams.
✨Prepare for Data-Driven Discussions
Given the focus on data insights to inform product decisions, come prepared with examples of how you've used data analytics to drive product improvements. Be ready to discuss how you interpret data to optimise algorithms for personalised recommendations.
