At a Glance
- Tasks: Lead Agile teams to deliver innovative tech solutions that drive business value.
- Company: Join American Express, a leader in financial services with a culture of innovation.
- Benefits: Enjoy competitive salaries, flexible work options, and comprehensive health benefits.
- Other info: Be part of a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real impact by translating product strategy into customer-centric technology solutions.
- Qualifications: Experience in technology delivery and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
Job Description
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed.
We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally.
Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.
We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
Job Description
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed.
We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally.
Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.
We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
We are seeking a highly motivated and product-focused Senior Manager - Delivery Management, to join the ICRST team.
This role sits at the intersection of Product, Technology, and Business, translating strategic priorities into scalable, customer-centric technology solutions that deliver measurable business value.
As a Senior Manager - Delivery Management, you will play a critical role in bringing product strategy to life.
You will partner closely with Product Managers, Engineers, Architects, and business stakeholders to deliver innovative capabilities that solve customer problems and achieve business outcomes.
You will lead multiple Agile delivery teams, ensuring execution remains aligned to product priorities, customer needs, and organizational objectives while maintaining speed, quality, and predictability.
The successful candidate will combine strong delivery leadership, technical acumen, and strategic thinking to drive outcomes in a complex global environment.
They will champion a product-led mindset, helping teams focus not only on execution, but on delivering the right outcomes, maximizing customer value, and continuously improving the products and experiences we create.
We are looking for a leader who thrives in ambiguity, navigates cross-functional dependencies, and builds strong partnerships across Product, Engineering, Architecture, Risk, Compliance, and Business teams.
This individual will foster a culture of accountability, innovation, and continuous improvement, leveraging data, automation, and emerging AI-enabled capabilities to improve delivery performance, enhance decision-making, and increase team productivity.
The successful candidate will be a product-focused delivery leader who combines strong execution discipline with strategic thinking, ensuring teams remain relentlessly focused on delivering customer value and business outcomes.
They will drive operational excellence through data, automation, and AI-enabled ways of working, while fostering strong partnerships across Product, Engineering, and Business teams to accelerate innovation, improve delivery performance, and maximize value realization.
Responsibilities
Key Responsibilities
- Lead the successful delivery of complex technology initiatives across multiple Agile teams and workstreams.
- Translate product strategy, business objectives, and customer needs into actionable delivery plans and measurable outcomes.
- Partner with Product Managers to support prioritization, roadmap execution, value realization, and continuous improvement.
- Manage dependencies, risks, issues, budgets, resource plans, and delivery commitments across cross-functional teams.
- Drive delivery predictability while ensuring teams remain focused on customer value, business outcomes, and product priorities.
- Build strong relationships across Product, Engineering, Architecture, Risk, Compliance, and Business stakeholders.
- Use data, automation, and AI-enabled delivery capabilities to improve transparency, productivity, forecasting, and decision-making.
- Champion Agile delivery practices, modern engineering principles, and a culture of accountability, collaboration, and innovation.
- Product & Delivery Leadership
- Demonstrated experience in technology delivery, delivery management, program management, product delivery, or a related technology leadership role.
- Partner with Product Managers and business stakeholders to deliver customer-centric products and capabilities that achieve measurable business outcomes.
- Lead multiple technology delivery teams across complex, cross-functional initiatives in a product-led environment.
- Strong understanding of product development principles, including customer value, outcome-driven delivery, prioritization, roadmap execution, and value realization.
- Translate product vision, strategy, and business objectives into actionable delivery plans and successful technology outcomes.
- Balance strategic priorities, customer needs, technical considerations, and delivery commitments across multiple workstreams.
- Manage delivery roadmaps, dependencies, risks, issues, budgets, and resource plans while maintaining alignment to product priorities and business value.
- Technical Delivery & Engineering
- Strong understanding of application design, software development lifecycles, testing strategies, release management, and deployment processes.
- Work with distributed systems, multi-tier architectures, APIs, middleware platforms, and relational databases.
- Familiarity with modern engineering practices including Dev Ops, CI/CD pipelines, observability, test automation, and continuous delivery.
- Oversee automated, functional, integration, and performance testing activities.
- Knowledge of RESTful services, API integrations, enterprise platforms, and cloud-based technology solutions.
- Ability to partner effectively with Engineering and Architecture teams to balance technical excellence, delivery predictability, and product outcomes.
- Agile, Product Delivery & Operational Excellence
- Experience applying Agile product delivery methodologies and best practices, including Scrum, Kanban, user story development, backlog prioritization and management, sprint planning, release planning, and continuous improvement practices.
- Work within product operating models where teams are organized around products, customer journeys, or business capabilities.
- Drive delivery predictability, team effectiveness, operational excellence, and continuous improvement while maintaining a strong focus on customer and business outcomes.
- Leverage data, metrics, and delivery insights to improve execution, product adoption, and value realization.
- AI-Enabled Delivery & Transformation
- Experience leading technology organizations through the adoption of AI-enabled delivery tooling, workflow automation, engineering productivity solutions, or operational transformation initiatives.
- Experience implementing AI-assisted reporting, forecasting, resource planning, capacity management, delivery insights, or productivity optimization capabilities.
- Familiarity with emerging AI technologies and their application across product development, software delivery, engineering productivity, and operational processes.
- Experience using data-driven insights, automation, and AI-enabled capabilities to improve delivery performance, team productivity, quality, and decision-making.
- Ability to identify opportunities for AI-enabled efficiencies while ensuring appropriate governance, risk management, controls, and responsible use practices.
Qualifications
- Experience leading global product and technology delivery programs across multiple markets and time zones.
- Experience within financial services or other highly regulated industries.
- Knowledge of modern product operating models, cloud technologies, platform modernization, and AI-enabled delivery practices.
- Bachelor’s degree in computer science, Engineering, Technology, Business, or a related discipline.
- Strong leadership experience coaching, mentoring, and developing delivery leaders, engineers, and cross-functional teams.
- Demonstrated ability to influence senior leaders and stakeholders without direct authority.
- Experience building trusted partnerships across Product, Engineering, Architecture, Risk, Compliance, and Business organizations.
- Ability to communicate product outcomes, delivery performance, risks, financials, dependencies, and strategic recommendations to executive audiences.
- Proven ability to align diverse stakeholders around shared objectives and successfully navigate complex organizational environments
- Non-considerations For Sponsorship
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Senior Manager, Delivery Management employer: American Express
American Express is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to thrive in their careers. With a strong commitment to holistic well-being, the company offers competitive salaries, comprehensive benefits, and flexible working arrangements, ensuring that team members can balance their personal and professional lives effectively. The opportunity for career development and mentorship within a globally recognised financial services leader makes American Express an attractive choice for those seeking meaningful and rewarding employment in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Delivery Management
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Manager, Delivery Management at American Express!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like American Express or be willing to refer you for that Senior Manager, Delivery Management position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from American Express who’s on the lookout for their next Senior Manager, Delivery Management star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Manager, Delivery Management role at American Express!
We think you need these skills to ace Senior Manager, Delivery Management
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at American Express. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at American Express
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at American Express. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
