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For Companies At a Glance
- Tasks: Lead risk management activities and support strategic objectives in a dynamic team environment.
- Company: Join American Express, a leader in innovation and inclusivity with a rich 175-year history.
- Benefits: Enjoy competitive salaries, flexible work options, and comprehensive health benefits for your well-being.
- Why this job: Make a real impact while developing your skills in a supportive and collaborative culture.
- Qualifications: Experience in operational risk management and excellent project management skills are essential.
- Other info: This role offers opportunities for career growth and a chance to influence the future of ECMX.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Enterprise Comms & MarTech Experiences (ECMX) enables high quality, innovative marketing through marketing campaign consultation & execution; and developing best-in-class products & processes which modernize the end-to-end marketing ecosystem. The ECMX Business Operations Hub is a newly formed team which will centralize the management, guidance, and governance of ECMX-required activities in support of core operational risk and control initiatives such as Project Guardian, Risk Control Self-Assessment (RCSA), Offers, Benefits & Rewards (OBR), internal and external audit engagements and issues management. The team will work closely with Control Management, the 2nd line of defense, Audit, and Regulatory exam managers to represent ECMX and coordinate the efforts of ECMX process and product owners to enhance the operational risk framework.
How will you make an impact in this role?
Responsibilities:
- Act as a central hub for risk management activities, supporting subject matter experts across each of the ECMX VP teams
- Enable, provide guidance, and support the management of key strategic risk and control objectives in partnership with Control Management.
- Manage Business Unit activities of the Risk and Control Self-Assessment (RCSA) process to help ensure consistency and accuracy
- Act as a central point of contact for internal and external exam management activities, supporting the ECMX product and operational teams in assigning and preparing responses to audit requests, drafting audit reports and completing action plans against findings.
- Provide strategic direction to senior management on process risk issues and mitigation strategies
- Support the design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations
- Foster a culture of risk awareness and ongoing improvement within ECMX
- Facilitate the understanding and use of the risk governance framework through regular communication
- Enable and monitor the integration of changes in the Operational Risk framework
- Be a key leader for sharing insights, better practices, themes, etc. across ECMX
Minimum Qualifications
- Experience with operational risk management lifecycle / control management activities
- Proven experience in process improvement, operational excellence, or related field
- Excellent project management, communication, and interpersonal skills, with an ability to interact and influence across all levels of the organization
- Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required
- Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability
- Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change
- Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#LI-DNI
Senior Manager-Compliance - ECMX Business Operations Hub employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager-Compliance - ECMX Business Operations Hub
✨Tip Number 1
Familiarise yourself with American Express's core values and leadership behaviours. Understanding their culture will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of American Express, especially those in compliance or risk management roles. They can provide valuable insights into the company’s expectations and the nuances of the role.
✨Tip Number 3
Stay updated on the latest trends in operational risk management and compliance. Being knowledgeable about current challenges and solutions in the industry will position you as a strong candidate who can contribute immediately.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your skills in process improvement and project management. Be ready to discuss how you've successfully navigated complex situations and implemented effective risk controls.
We think you need these skills to ace Senior Manager-Compliance - ECMX Business Operations Hub
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Manager-Compliance position at American Express. Make sure you understand the responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in operational risk management and process improvement. Use specific examples that demonstrate your skills and achievements related to the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your understanding of American Express's culture and values. Mention how your background aligns with their commitment to innovation and customer support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at American Express
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the job description and responsibilities of the Senior Manager-Compliance role. Familiarise yourself with operational risk management and how it applies to American Express, as this will help you articulate your relevant experience.
✨Showcase Your Project Management Skills
Given the emphasis on project management in the role, prepare examples from your past experiences where you successfully managed projects. Highlight your ability to interact and influence across various levels of an organisation, as this is crucial for the position.
✨Demonstrate a Proactive Attitude
American Express values a 'roll-up your sleeves' mentality. Be ready to discuss instances where you took initiative to solve problems or improve processes. This will showcase your proactive approach and passion for operational excellence.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your problem-solving and analytical skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear examples that demonstrate your capabilities in risk management and team collaboration.
