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For Companies At a Glance
- Tasks: Design and manage robust infrastructure solutions for reliability and performance.
- Company: Join American Express, a leader in innovation and inclusivity with a rich 175-year history.
- Benefits: Enjoy competitive salaries, flexible work options, wellness support, and career development opportunities.
- Why this job: Make an impact in a culture that values your voice and fosters continuous improvement.
- Qualifications: Proven experience in managing diverse infrastructure stacks and cloud platforms is essential.
- Other info: Be part of a team that prioritises holistic well-being and supports your growth.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues.As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Â
We are seeking a versatile and highly skilled Full Stack Infrastructure Engineer with expertise in Compute, Storage, Network and Cloud technologies. The ideal candidate will design, implement, and manage robust infrastructure solutions, ensuring reliability, scalability, and performance.Â
How will you make an impact in this role?
- Ensure the reliability, availability, and performance of the entire infrastructure stack including compute, storage, network and cloud components.
- Lead incident response efforts across the infrastructure stack, coordinating with Application Support, SRE, and Engineering teams to minimize MTTD and MTTR.
- Perform root cause analysis for infrastructure related incidents and implement corrective actions.
- Develop and maintain automation tools for managing infrastructure resources.
- Collaborate with Engineering teams to plan and execute system upgrades and maintenance.
- Conduct capacity planning and resource management for all infrastructure components.
- Participate in on-call rotations to provide 24×7 support for all critical infrastructure issues.
- Design and implement disaster recovery plans and business continuity strategies.
- Implement best practices for monitoring, logging, and alerting across the infrastructure.
- Foster a culture of continuous improvement and operational excellence.
- Analyze complex infrastructure problems, design scalable and resilient solutions, and lead the implementation of these solutions.
- Collaborate with architects and other engineers to design and enhance the architecture of infrastructure systems, ensuring alignment with business needs and technology standards.
 Minimum qualifications
- Proven experience managing and optimizing a diverse infrastructure stack.
- Extensive knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure as code (Terraform, CloudFormation).
- Familiarity of service mesh technologies (Istio, Linkerd).
- Solid understanding of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes) and orchestration.
- Understanding of storage solutions (SAN, NAS, cloud storage) and backup systems.
- Strong understanding of network protocols, routing, switching, and firewalls.
- Experience with load balancers (F5, HAProxy, Nginx) and network monitoring tools.
- Experience in DNS management and troubleshooting.
- Experience in network security best practices.
- Proficiency in monitoring and observability tools (Prometheus, Grafana, Splunk).
- Proficiency in at least one scripting language (Python, Bash) for automation.
- Experience with CI/CD pipeline management and DevOps practices.
- Strong understanding of disaster recovery and business continuity planning.
- Experience with performance tuning and capacity planning.
- Understanding of chaos engineering principles and practices.
- Skills in cost optimization for cloud infrastructure.
Preferred qualifications
- Experience in using cloud native monitoring tools like AWS CloudWatch, Azure Monitor, and Google Cloud Operations Suite.
- Experience with packet capture tools like Wireshark for troubleshooting network issues.
- Experience in using traceroute utilities and performance analysis tools like perf for identifying and resolving bottlenecks.
- Familiarity with tools such as ipconfig/ifconfig for viewing network configurations, flushing DNS, and diagnosing network issues.
- Experience with SNMP-based tools for network device monitoring and performance management.
- Experience in using NetFlow for network traffic analysis.
- Experience with tools like iostat, vmstat, and dstat for monitoring storage and system performance.
- Experience in tools like df, du, lsblk, and fdisk for managing and troubleshooting file systems and disk partitions.
- Familiarity with tools like Prometheus and Grafana for monitoring and observability.Â
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salariesÂ
- Bonus incentivesÂ
- Support for financial-well-being and retirementÂ
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Â
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needÂ
- Generous paid parental leave policies (depending on your location)Â
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Â
- Free and confidential counseling support through our Healthy Minds programÂ
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#LI-DNI
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Engineer I
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, Azure, and Terraform. Being able to discuss your hands-on experience with these tools during interviews will demonstrate your suitability for the role.
✨Tip Number 2
Network with current or former employees of American Express on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed infrastructure challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and technical expertise.
✨Tip Number 4
Stay updated on the latest trends in cloud technologies and infrastructure management. Being knowledgeable about emerging tools and practices will not only impress your interviewers but also show your commitment to continuous improvement.
We think you need these skills to ace Senior Infrastructure Engineer I
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your experience with cloud platforms, infrastructure management, and automation tools. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for infrastructure engineering and your understanding of American Express's values. Mention specific projects or experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your proficiency in scripting languages, cloud technologies, and monitoring tools. Provide examples of how you've successfully implemented solutions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at American Express
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with cloud platforms like AWS, Azure, or GCP. Highlight specific projects where you implemented infrastructure as code using tools like Terraform or CloudFormation, and be ready to explain the challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Skills
Expect to be asked about past incidents you've managed. Prepare examples that illustrate your ability to perform root cause analysis and implement corrective actions. Discuss how you led incident response efforts and collaborated with other teams to minimise downtime.
✨Emphasise Collaboration and Communication
American Express values teamwork, so be ready to talk about how you've worked with engineering teams to plan system upgrades or maintenance. Share experiences where your communication skills helped bridge gaps between technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
You may be presented with hypothetical scenarios related to infrastructure challenges. Practice articulating your thought process in designing scalable solutions, conducting capacity planning, or implementing disaster recovery plans. This will demonstrate your analytical thinking and strategic approach.