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For Companies At a Glance
- Tasks: Lead digital product strategy and enhance user engagement for banking customers.
- Company: Join American Express, a leader in innovation with a 175-year legacy.
- Benefits: Enjoy competitive salaries, flexible work options, and comprehensive health benefits.
- Why this job: Be part of a dynamic team shaping the future of digital finance and customer experience.
- Qualifications: 5+ years in Agile Product Management; leadership experience preferred.
- Other info: Opportunity to work in a fast-paced environment with a focus on personal growth.
The predicted salary is between 43200 - 72000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you\’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Enterprise Digital Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.
How will you make an impact in this role?
The Senior Manager, Emerging Digital Financial Experiences (EDFX), will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly among banking customers. The role will involve a deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who’ll be at the forefront of driving app and web adoption and increase customer satisfaction.
The successful candidate will be responsible for:
- Drive growth in engagement of our core mobile and web money movement experiences through defining best-in-class digital capabilities
- Play a critical role in defining, developing and deploying new & emerging money movement features, particularly in the Banking (checking / savings) focused domain
- Partner with teams across the organization to deploy digital functionality at scale, developing winning strategies ongoing function evolution and improvement
- Build and leverage partnerships with other LOBs – creating strong relationships
- Data-driven – owning customer engagement and driving deep partnership across the product development & launch life-cycle of emerging digital experiences
Minimum Qualifications
- Min. 5 years’ experience in Agile Product Management roles
- Min. 1 years’ experience managing a Product Analyst or small team, fostering a diverse and inclusive environment
- Recent experience prioritising work for a scrum team and using quantitative and qualitative data to drive backlog enhancements
- Proven ability to maintain and drive a product strategy, prioritise backlog and lead a program digital user experience improvements
- Experience driving process flows and mapping to capabilities
- Understanding of building relationships and managing stakeholders
- Experience of delivering business results and influencing decisions
- An ability to deal with a fast pace and changing needs
Preferred Qualifications
- Technical expertise in applicable front-end technology
- Understanding of the evolving compliance and regulatory requirements and environment
- Experience driving UI/UX and how to work with personas, wireframes, process flows and designing for mobility
- Understanding of Design Driven Development & Design Thinking
- Experience in matrix organizations and cross-functional environments
- Previous experience with CXO (Customer Experience Optimisation)
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones\’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Senior Digital Product Manager employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Digital Product Manager
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role requires a strong background in Agile Product Management. Brush up on your knowledge of scrum processes and how to effectively prioritise work for a scrum team.
✨Tip Number 2
Develop a solid understanding of user experience design principles. Since the role involves driving UI/UX improvements, being able to discuss design thinking and how it applies to digital products will set you apart.
✨Tip Number 3
Network with professionals in the financial technology space. Building relationships with others in the industry can provide insights into emerging trends and best practices that are relevant to the role.
✨Tip Number 4
Prepare to discuss data-driven decision-making. The role emphasises leveraging quantitative and qualitative data, so be ready to share examples of how you've used data to drive product strategy and improve user engagement.
We think you need these skills to ace Senior Digital Product Manager
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and qualifications for the Senior Digital Product Manager position at American Express. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in Agile Product Management, team leadership, and digital user experience improvements. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to drive engagement and manage stakeholder relationships, as well as your understanding of digital capabilities.
Showcase Your Technical Skills: If you have technical expertise in front-end technology or experience with UI/UX design, make sure to include this in your application. Discuss how these skills can contribute to the success of the digital experiences at American Express.
How to prepare for a job interview at American Express
✨Understand the Company Culture
American Express has a rich history and a strong culture. Familiarise yourself with their values and leadership behaviours, as this will help you align your answers with what they value in their employees.
✨Showcase Your Product Management Experience
With a minimum of 5 years in Agile Product Management, be ready to discuss specific projects where you've driven engagement and defined product strategies. Use metrics to demonstrate your impact.
✨Highlight Your Collaborative Skills
This role requires deep partnerships across various teams. Prepare examples of how you've successfully collaborated with engineering, design, and analytics teams to deliver digital experiences.
✨Demonstrate Data-Driven Decision Making
As a Senior Digital Product Manager, you'll need to leverage data insights. Be prepared to discuss how you've used quantitative and qualitative data to drive product enhancements and improve user experiences.
