In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long‑term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
Responsibilities
Product & Delivery Support
- Support the planning and execution of initiatives across the platform.
- Partner with Product Managers and Engineering teams to gather requirements, track deliverables, and coordinate releases.
- Assist with project planning, documentation, and stakeholder communications.
Business Analysis & Process Improvement
- Support the creation of business requirements, process flows, presentations, and status updates.
- Assist with impact assessments and implementation planning for new capabilities.
Stakeholder & Partner Engagement
- Collaborate with business and technology partners to understand needs and support platform initiatives.
- Participate in cross‑functional meetings and help drive alignment across teams.
- Support partner onboarding and integration activities as needed.
Platform Operations
- Assist with production issue tracking, partner inquiries, and operational reporting.
- Help monitor platform performance and contribute to continuous improvement efforts.
- Support governance, controls, and compliance‑related activities.
Learning & Innovation
- Build knowledge of digital identity, customer communication, and enterprise platform capabilities.
- Contribute ideas that enhance customer experience, operational efficiency, and platform effectiveness.
- Stay informed on industry trends and emerging technologies.
Qualifications
- Bachelor's degree in Business, Technology, Information Systems, Engineering, or a related field.
- Proven experience in Product Management, Business Analysis, Program Management, Technology Delivery, Consulting, or related disciplines.
- Ability to manage multiple priorities and work effectively in a fast‑paced environment.
- Strong analytical and problem‑solving skills.
- Excellent verbal, written, and presentation communication skills.
- Strong organizational skills and attention to detail.
- Demonstrated ability to collaborate across teams and influence stakeholders.
Preferred Qualifications
- Experience working with APIs, digital platforms, or enterprise technology systems.
- Knowledge of Agile methodologies and product delivery frameworks.
- Experience creating user stories, process flows, and presentation materials.
- Familiarity with customer data, digital communications, customer identity, or consent management domains.
- Experience with Jira, Confluence or similar tools.
- Experience working in Financial Services, Technology, or Digital Product organizations.
Leadership Competencies
- Demonstrates curiosity, learning agility, and a growth mindset.
- Takes ownership and delivers results.
- Builds strong relationships and collaborates effectively across teams.
- Communicates with clarity and confidence.
- Uses data and insights to drive decisions.
- Embraces change and continuous improvement.
- Maintains a strong focus on customer experience and business outcomes.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
About The Team
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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