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- Tasks: Lead digital product management to enhance customer experiences across 25+ countries.
- Company: Join American Express, a 175-year-old innovator committed to customer and community support.
- Benefits: Enjoy competitive salaries, flexible work options, wellness support, and career development opportunities.
- Why this job: Make a real impact by improving products that enhance lives and drive innovation.
- Qualifications: 2+ years in product management with strong communication and collaboration skills required.
- Other info: Opportunity to work in a fast-paced environment with diverse teams and global reach.
The predicted salary is between 43200 - 72000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
EDDS brings together multiple Centers of Excellence (COE) to be an engine of growth, marketplace differentiation and efficiency for American Express in today's digital world. They leverage technology, design and data analytics to develop the best digital products, platforms and personalisation that allow us to deliver the world's best customer experience every day.
How will you make an impact in this role? Joining as a digital product manager at American Express is, at its heart, about making a positive difference in people’s lives by improving the products and journeys we offer, in more than 25 countries. Imagine for a minute that you see an advertisement for an American Express card that excites you. You click on the ad, check out the benefits and decide to apply. You fill out the information about yourself in the application form, take a selfie or a video, upload a photo of your passport and recent bank statement and click submit. Seconds later you’re approved. The card is instantly available on your phone to use and start earning rewards, getting a free Uber or Deliveroo, or getting you access to restaurants and great travel experiences. This is the kind of experience you’ll be working towards as part of our team - owning part of the application/onboarding journey. You’ll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity.
Your responsibilities include:
- Understanding and representing user needs, both customers and internal stakeholders.
- Continuously engage with partners to maintain product transparency, build trust, and address challenges.
- Collaborating with local market teams to stay informed of international market trends and competitors.
- Leveraging quantitative and qualitative data to understand customer experiences and behaviour to drive informed decisions, experimentation, product strategy and roadmap.
- Partnering with engineering, design and other teams throughout the product lifecycle from ideation to delivery and ongoing iteration.
- Prioritising product features and capabilities.
Minimum Qualifications:
- 2+ years’ experience of product management shipping features that delight customers and users.
- Excellent written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you.
- Strong collaboration & relationship skills – we are a relationship-oriented company, that values diverse perspectives.
- Your ability to listen deeply, contextualise your insights are essential to achieving the best outcomes.
- Interdisciplinary experience. In addition to the standard product functions of design and engineering, you have experience working with analytics, business development, communications/PR, marketing, and third-party distribution partners.
- The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas.
- Experience in building and managing global digital products built for scale and reusability.
- Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through launch.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries.
- Bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counselling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Senior Associate - Digital Product Management employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate - Digital Product Management
✨Tip Number 1
Familiarise yourself with American Express's core values and leadership behaviours. Understanding their culture will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your experience in product management by preparing specific examples of how you've improved customer journeys or reduced friction in previous roles. This will highlight your ability to make a positive impact, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of American Express on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the expectations for the Senior Associate role, giving you an edge in your application.
✨Tip Number 4
Stay updated on the latest trends in digital product management and customer experience. Being knowledgeable about industry developments will allow you to speak confidently about how you can contribute to American Express's goals.
We think you need these skills to ace Senior Associate - Digital Product Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital product management. Focus on specific projects where you've shipped features that delighted users, and quantify your achievements where possible.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how it improves lives. Mention your understanding of user needs and your ability to collaborate with diverse teams, as these are key aspects of the role.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, consider including examples of customer journey narratives or any presentations you've made that demonstrate your ability to articulate complex ideas clearly.
Highlight Interdisciplinary Experience: If you have experience working across different functions such as analytics, marketing, or business development, make sure to highlight this in your application. It shows your versatility and ability to contribute to various aspects of product management.
How to prepare for a job interview at American Express
✨Understand the Company Culture
Before your interview, take some time to research American Express's culture and values. Familiarise yourself with their commitment to innovation and customer experience, as this will help you align your answers with what they value most.
✨Showcase Your Product Management Experience
Be prepared to discuss specific examples from your past roles where you've successfully managed digital products. Highlight how you’ve used data analytics to inform decisions and improve user experiences, as this is crucial for the role.
✨Demonstrate Strong Communication Skills
Since excellent written and verbal communication skills are essential, practice articulating your thoughts clearly. Be ready to explain complex ideas simply, and share how you've effectively collaborated with cross-functional teams in the past.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview that show your interest in the position and the company. Inquire about the team dynamics, product strategy, or how they measure success in product management, which will demonstrate your enthusiasm and engagement.
