Responsible AI Technical Governance Manager (EU AI Act)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams outside of the United States under a single organization to accelerate our growth.

Core Responsibilities

• Working within American Express’ EU AI Advisory Team, support the execution of the EU AI Act technical governance framework by performing evaluations of AI systems to assess compliance with the technical obligations of the legislation including accuracy, robustness, interpretation and bias mitigation.
• Provide expert guidance on the design and implementation of technical controls to meet regulatory obligations (e.g. across accuracy, fairness, robustness), leveraging internal partnerships with stakeholder teams (e.g. Tech, AI development and cybersecurity teams). Please note the role will not require hands-on development of AI itself.
• Serve as a point of contact for internal stakeholders with regards to technical AI regulatory requirements and 1st line-of-defence responsible AI technical governance.
• Review technical information submitted by AI development teams to support the governance team with AI system risk classification and assessment as per regulation.
• Stay informed on regulatory changes and emerging best practices related to technical AI governance and partner with the General Counsel’s office to translate into processes and guidance.

Supporting Responsibilities

• Support internal audits, regulatory exams, and external reviews by ensuring technical documentation, testing results, and system assessments are available.
• Help design training modules and guidance to support the development of AI systems in line with the EU AI Act’s technical obligations.
• Support with clear and timely reporting on key metrics, including risk indicators, control effectiveness, and assessment outcomes, to support visibility across Business Units / Legal Entities.
• Identify opportunities for enhancing the efficiency and effectiveness of the EU AI Act technical governance process and contribute to process improvement initiatives, including considering tooling enhancements.

Minimum Qualifications

• Proficient in data science, machine learning/AI engineering, or related disciplines combined with recent experience in AI governance, and an interest in advancing a career in operational processes for technical AI governance and compliance.
• Demonstrated understanding of the AI development lifecycle within an organisation, and how AI is technically applied within an organisation to drive value.
• Practical experience applying or advising on technical AI governance principles—such as fairness, accountability, transparency, and robustness—in the development and evaluation of AI systems.
• Familiarity with common techniques and tools for assessing model bias, interpretability, drift, and performance stability.
• Ability to cooperate and build effective relationships with stakeholder groups across different levels in the organisation and jurisdictions to enable a cohesive approach to EU AI Act governance.
• Makes collaboration essential – seeks out and values the input of others, encourages a collaborative culture for their team, entertains new ideas with an open mindset.
• Strong English language verbal and written communication skills, with an ability to craft messages that clearly and succinctly communicate key messages for senior audiences.
• Critical thinker with a data-driven approach to problem solving, able to apply structured reasoning to support informed decision-making and desired outcomes.
• Degree or equivalent experience in a relevant field (e.g., Computer Science, AI, Data Science, Statistics, Machine Learning, Engineering).

Preferred Qualifications

• Demonstrated financial industry experience with understanding of modelling techniques for credit and fraud risk decisioning.
• Experience managing a team, or of line management.
• Knowledge of the EU AI Act and its obligations, and/or familiarity with adjacent regulations e.g., GDPR.
• Familiarity with AI governance platforms and tooling.
• Relevant industry certifications, incl. AI governance or Risk Management.
• Familiarity with dashboarding tools (e.g. Tableau, Power BI).

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.