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- Tasks: Welcome and assist premium customers at the Centurion Lounge, ensuring top-notch service.
- Company: Leading global financial services company with a focus on exceptional customer experience.
- Benefits: Hybrid work model, comprehensive benefits, and support for wellbeing and career growth.
- Why this job: Join a dynamic team and enhance your customer service skills in a prestigious environment.
- Qualifications: At least one year of experience in premium customer service and excellent communication skills.
- Other info: Opportunity to work in a vibrant airport setting with diverse clientele.
The predicted salary is between 36000 - 60000 £ per year.
A leading global financial services company seeks a Member Service Professional to deliver exceptional service at the Centurion Lounge in London Heathrow Airport. This role involves welcoming Card Members and resolving their inquiries while upholding brand standards.
Candidates should have at least one year of experience in servicing premium customers and possess strong communication skills.
The company offers a hybrid work model and comprehensive benefits to support wellbeing and career growth.
Premium Travel & Concierge Associate employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Travel & Concierge Associate
✨Tip Number 1
Network like a pro! Reach out to people in the travel and concierge industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to share your experience with premium customers. Highlight your communication skills and how you've gone above and beyond to deliver exceptional service.
✨Tip Number 3
Stay updated on industry trends! Knowing what's hot in the travel and concierge world can give you an edge. It shows you're passionate and committed to providing top-notch service, which is exactly what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you a better shot at landing that interview. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Premium Travel & Concierge Associate
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in servicing premium customers. We want to see how you've gone above and beyond to deliver exceptional service, just like you'll be doing at the Centurion Lounge.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep it clear and concise. We appreciate a well-structured message that gets straight to the point!
Emphasise Your Passion: Let us know why you're excited about this role! Share your passion for delivering top-notch service and how you align with our brand standards. It’ll help us see how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at American Express
✨Know the Brand Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the financial services industry. This will help you align your answers with their brand standards and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare specific examples from your past experience where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to handle premium customers effectively.
✨Practice Your Communication Style
Strong communication skills are key for this position. Practise articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Think about what you want to know regarding their hybrid work model and career growth opportunities.
