At a Glance
- Tasks: Design and implement innovative learning solutions for marketers to enhance their performance.
- Company: Join American Express, a leader in customer service and innovation.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive health benefits.
- Other info: Collaborative environment with opportunities for career growth and personal development.
- Why this job: Make a real impact by transforming how colleagues learn and perform at work.
- Qualifications: Experience in learning design and a passion for AI and emerging technologies.
The predicted salary is between 55000 - 65000 £ per year.
Job Description
In U.
Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail.
We compete by providing a differentiated Membership experience that drives loyalty and long-term growth.
USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.
Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
The Enterprise Comms & Mar Tech Experiences (ECMX) team is a global organisation within Membership Portfolio Services (MPS).
ECMX is American Express' marketing services centre of excellence, powering high-quality, user-centric marketing experiences through enterprise marketing technology, operations and enablement.
The Learning & Performance Consultant plays a key role in accelerating business transformation by designing practical, scalable enablement solutions that help International Marketers successfully adopt new platforms, processes, technologies and ways of working.
Working across enablement, learning, change and transformation initiatives, the role helps colleagues build confidence, access knowledge at the point of need and successfully adopt new platforms, processes and ways of working.
Solutions may include digital learning, performance support, onboarding, communications, knowledge resources and AI-enabled guidance embedded into the flow of work.
How will you make an impact in this role?
You’ll work across a broad range of learning, enablement and performance initiatives that support International Marketers confidently adopt new platforms, processes and ways of working.
You’ll help solve business performance challenges by identifying practical enablement solutions that improve adoption, reduce time‑to‑proficiency and create a better colleague experience.
Working closely with learning leaders, business stakeholders, subject matter experts and product & platform teams, you’ll help identify opportunities to improve marketer performance and design practical solutions that support colleagues where they need them most.
Depending on the business need, these solutions may include digital learning, onboarding experiences, AI-enabled guidance, knowledge repositories, performance support tools, communications, how‑to guides or other resources embedded into the flow of work.
Using data, feedback loops and business insights, you’ll continuously evaluate the effectiveness of these solutions, recommend improvements and help ensure learning and enablement activities deliver measurable business impact.
Role
In this role, you’ll help International Marketers confidently adopt new platforms, processes and ways of working by delivering practical, scalable enablement solutions that improve performance and colleague experience.
Success means
- Helping marketers quickly find the knowledge, guidance and performance support they need to perform confidently.
- Designing learning and enablement solutions that accelerate adoption of new platforms, processes and ways of working.
- Using data, feedback and business insights to continuously improve learning, knowledge and performance support experiences.
- This role is ideal for someone in their learning, enablement or change career who is excited by business transformation, enjoys solving problems, is curious about AI and emerging technologies, and wants to help shape the future of how colleagues learn and perform at work.
Responsibilities
- Performance Enablement, Adoption & Readiness
- Support learning, enablement and change initiatives that help marketers adopt new platforms, processes and ways of working.
- Assess how changes to platforms, processes or ways of working impact marketers and recommend practical enablement solutions that support successful adoption and performance, which may include learning, communications, performance support AI-enabled guidance.
- Contribute to the development of practical learning and performance support resources that improve marketer confidence, execution quality and day‑to‑day effectiveness.
- Support onboarding, marketer development and change initiatives across International Marketing.
- Support readiness activities for transformation initiatives by helping define enablement requirements, developing adoption resources and contributing to rollout planning.
- Knowledge & Learning Solution Design
- Develop learner‑centred digital learning, knowledge resources, AI prompts, job aids, onboarding materials and performance support that help colleagues succeed in their day‑to‑day work.
- Support the team’s content governance standards by reviewing learning and enablement resources for accuracy, accessibility, consistency and alignment with business processes.
- Create intuitive learning pages, knowledge hubs and digital resource libraries that make it easy for marketers to find answers and complete tasks independently.
- Apply user‑centred design principles to create engaging, accessible and easy‑to‑use learning experiences.
- Help improve the organisation and accessibility of knowledge so marketers can quickly find trusted guidance and performance support when they need it.
- AI & Digital Enablement
- Support the adoption of AI‑enabled tools and emerging technologies across the marketing organisation.
- Use AI tools to improve knowledge creation, content development, productivity and learning experiences.
- Experiment with new AI capabilities and recommend opportunities to improve the marketer experience.
- Identify opportunities where AI can simplify workflows, improve self‑service and enhance the learner experience.
- Contribute to innovative digital enablement solutions that support scalable marketer enablement and business performance.
- Performance Insights & Continuous Improvement
- Use learner behaviour, adoption metrics, business performance data and stakeholder feedback to identify opportunities to simplify experiences, improve adoption and increase business impact.
- Monitor learner feedback, adoption trends and knowledge usage to identify opportunities for continuous improvement.
- Translate data and stakeholder feedback into recommendations that improve learning, adoption and marketer performance.
- Support the evaluation and continuous improvement of learning and enablement solutions.
- Produce reports and insights that demonstrate adoption, programme effectiveness and business impact.
- Collaboration
- Partner with business stakeholders, subject matter experts and product teams to co‑create enablement solutions that support successful business transformation.
- Coordinate content reviews, gather feedback and support the ongoing maintenance of learning and enablement resources.
- Work as part of cross‑functional project teams supporting business transformation and change initiatives.
Qualifications
Minimum Qualification
- Experience designing and developing learning, knowledge or performance enablement solutions.
- Ability to conduct basic learning needs analysis and translate business or technology changes into practical learning or enablement recommendations.
- Strong written and verbal communication skills, with the ability to simplify complex information into clear, learner‑centred content.
- Strong organisational, project management and collaboration skills.
- Strong attention to detail and commitment to maintaining high standards of quality and accuracy.
- Demonstrated ability to analyse performance data and use insights to support continuous improvement.
- Practical experience of using AI to improve productivity, learning or knowledge sharing.
- Demonstrated curiosity about AI and emerging technologies, with the ability to learn and apply new tools quickly.
- Ability to manage multiple priorities in a fast‑paced, changing environment.
- Experience working collaboratively with subject matter experts and business stakeholders.
- Demonstrated curiosity, initiative and a continuous improvement mindset, with a willingness to experiment with new ideas and technologies.
- Preferred Qualifications
- Experience supporting learning, change, digital transformation or technology adoption initiatives.
- Experience creating digital learning, knowledge resources or performance support content using modern learning tools.
- Experience developing self‑service knowledge repositories, internal learning sites or digital resource hubs.
- Familiarity with knowledge management, digital adoption or self‑service support approaches.
- Experience working within a large, matrixed organisation or financial services environment.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#J-18808-Ljbffr
Performance Enablement Consultant employer: American Express
American Express is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to thrive in their careers. With a strong commitment to holistic well-being, the company offers competitive salaries, comprehensive benefits, and flexible working arrangements, ensuring that team members can balance their personal and professional lives effectively. The opportunity for career development and mentorship within a globally recognised financial services leader makes American Express an attractive choice for those seeking meaningful and rewarding employment in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Enablement Consultant
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like American Express.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like American Express.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Performance Enablement Consultant
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to American Express.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of American Express. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at American Express
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with American Express, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at American Express, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for American Express could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at American Express as they’re likely seeking a candidate who can enhance their workplace culture.
