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- Tasks: Lead exciting marketing projects and engage with small merchants across EMEA.
- Company: Join American Express, a leader in innovation and customer service.
- Benefits: Competitive salary, bonuses, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact in B2B marketing while developing your skills.
- Qualifications: Experience in project management, marketing, and data analysis is essential.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Merchant & Network Services (GMNS) Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMNS Marketing is responsible for partnering with markets to drive profitable growth, accelerate coverage and enhance the value of Amex acceptance to merchants and Card Members at scale. We focus on enhancing our relationships with millions of merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe, and the Asia‑Pacific region.
It is also critical for GMS Marketing to collaborate effectively with Card Issuing teams and other sister organizations across American Express including Client Management, Marketing Operations, Information Management, Enterprise Digital, Global Advertising and Brand Management and World Service in order to fully harness the power of the closed loop via mediums including Custom Consulting, Offers, Recommendations, Multi‑Merchant Campaigns, Digital Experiences and Brand Awareness.
This B2B Marketing communications role offers an exciting opportunity for someone to work within our GMS International Merchant Marketing organisation to manage the strategy, roll out, maintenance and measurement of centralised lifecycle communications and membership value initiatives to small merchants across all markets in EMEA. Specifically, you will have responsibility for:
- Leading and executing complex projects and communications to small merchants (multiple acquiring channels) across EMEA markets to drive activation, merchant satisfaction and growth.
- Managing the implementation and maintenance of multiple communications programs and channels (email, DM, social), including Welcome journey, transactional triggers, retention and Loyalty emails as part of Small Merchant engagement programmes.
- Demonstrating value of AXP acceptance to our small merchants across multiple communications channels and managing centralised projects to enable communications to the Small Merchant base.
- Building effective relationships with Local Marketing, GCO and Compliance teams, Servicing, Merchant Marketing Ops and Analytics, Acquisition and Client Management organisations to drive business wide goals.
- Managing creative agencies to ensure optimal delivery.
- Having rigorous attention to detail around campaign set up, internal governance processes, audits and budget management.
- Developing, requesting and analysing regular reporting and conducting analysis of communications performance to share with stakeholders.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Minimum Qualifications
- Experience of managing multiple projects and stakeholders is essential.
- Experience of working with external partners & agencies.
- Experience of building marketing plans and implementing marketing communications and end to end projects.
- Comfortable with analyzing and working with data.
- Passion for marketing, digital marketing and innovation.
- Detail oriented, highly organized and strong project management.
- Self‑starter and solutions driven.
- Adaptability to work across multiple time zones.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
- Competitive base salaries.
- Bonus incentives.
- Support for financial‑well‑being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Marketing Executive, International Merchant Member Experience employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Executive, International Merchant Member Experience
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Express on LinkedIn. Ask them about their experiences and any tips they might have for landing the Marketing Executive role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching American Express's recent marketing campaigns. Show us that you’re not just familiar with their brand, but that you understand their mission and values. Tailor your answers to reflect how you can contribute to their goals in the International Merchant Member Experience.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience managing multiple projects and stakeholders. We recommend rehearsing how you can demonstrate your passion for marketing and innovation, as well as your ability to analyse data effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Team Amex. Make sure to highlight your project management skills and attention to detail in your application.
We think you need these skills to ace Marketing Executive, International Merchant Member Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Marketing Executive role. Highlight relevant experience and skills that align with the job description, especially around project management and marketing communications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for marketing and how your background makes you a perfect fit for the role at American Express. Don’t forget to mention why you want to be part of Team Amex!
Showcase Your Data Skills: Since the role involves analysing communications performance, make sure to highlight any experience you have with data analysis. Share specific examples of how you've used data to drive marketing decisions in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at American Express
✨Know Your Stuff
Before the interview, dive deep into American Express's values and recent marketing initiatives. Familiarise yourself with their approach to small merchants and how they enhance customer experiences. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed multiple projects and stakeholders in the past. Highlight your organisational skills and attention to detail, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Data Savvy
Since the role involves analysing communications performance, prepare to talk about your experience with data analysis. Bring examples of how you've used data to drive marketing decisions or improve campaign outcomes. This will illustrate your analytical mindset and solutions-driven approach.
✨Build Rapport with Interviewers
During the interview, aim to build a connection with your interviewers. Ask insightful questions about their team dynamics and how they collaborate across departments. This not only shows your interest but also helps you gauge if the company culture aligns with your values.