At a Glance
- Tasks: Lead customer communications for regulatory projects and improve strategies internationally.
- Company: Join American Express, a leader in innovation and customer service.
- Benefits: Enjoy competitive salaries, flexible working, and comprehensive health benefits.
- Other info: Collaborative culture with opportunities for career growth and personal development.
- Why this job: Make a real impact on global communication strategies in a dynamic environment.
- Qualifications: Experience in customer marketing and strong project management skills required.
The predicted salary is between 55000 - 65000 £ per year.
International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross‑market teams – the Centre of Excellence and Risk & Control Management.
The Manager, Risk & Control – Regulatory Communications position is dedicated to delivering and improving customer‑centric communications strategies internationally. This role will lead the creation and delivery of customer communications for regulatory projects, such as Anti‑Money Laundering (AML)/Know Your Customer (KYC), as well as provide consultation on communication process improvements. It is an exciting opportunity to join the International Card Services Governance & Control team, reporting to the Director, Regulatory Change and Communications Strategy. You'll partner with Governance & Control colleagues, local marketing teams, product and technology teams in a collaborative work environment. With a continuous focus from the Enterprise on a strong risk culture, you’ll be driving communication projects that are vital for American Express to meet our legal and regulatory obligations.
Responsibilities
- Build and evolve customer communications for regulatory initiatives by bringing new ways of thinking.
- Collaborate with local market teams, product and technology teams to create and deliver a standardised communications strategy internationally.
- Partner with stakeholders on all levels to manage competing priorities in a complex, highly regulated environment.
- Proactively research industry communication trends to share and demonstrate best practice.
- Ensure the consistency of our brand, look and feel, and tone of voice across customer types in regulatory communications (Consumer, Small Business and Corporate Customers).
Qualifications
- Strong customer‑marketing experience, including successfully driving strategy and innovation, improving digital performance and completing communication campaigns.
- Solid understanding of customer communications (e‑mail, DM, SMS, Push notifications and supporting web content).
- Outstanding project management skills.
- Comfortable working in a dynamic environment and partnering with a diverse set of stakeholders across the globe.
- Proven strategic thought leadership, with ability to translate into actionable plans.
- Outstanding verbal and written communication skills, fluent in English.
- Strong collaborative, influencing and negotiating skills, ability to navigate the organization to deliver solutions.
- Strong analytical, conceptual thinking and reporting skills.
Preferred Qualifications
- Regulatory change knowledge and experience (for example: AML, KYC or financial regulatory environment).
- Consumer and commercial card or financial product knowledge.
- Knowledge of European languages.
Employment Eligibility
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175‑year history of innovation, shared values and leadership behaviours, and an unwavering commitment to back our customers, communities and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader and grow your career. Here, your voice and ideas matter, your work makes an impact, and together you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, and providing the flexibility you need to thrive personally and professionally.
- Competitive base salaries.
- Bonus incentives.
- Support for financial‑well‑being and retirement.
- Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counselling support through our Healthy Minds programme.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Manager, Risk & Control - Regulatory Communications employer: American Express
American Express is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the role of Manager, Risk & Control - Regulatory Communications. With a strong commitment to employee well-being, the company offers competitive salaries, comprehensive benefits, and ample opportunities for career development, ensuring that your contributions are valued and impactful. Located in the UK, you will be part of a diverse team dedicated to upholding regulatory standards while driving customer-centric communication strategies across international markets.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Risk & Control - Regulatory Communications
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at American Express. A friendly chat can open doors and give you insights that might just help you land that Manager, Risk & Control role.
✨Tip Number 2
Prepare for interviews by researching the latest trends in regulatory communications. Show us you’re not just a candidate, but someone who’s genuinely interested in driving customer-centric strategies in a complex environment.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've successfully managed projects or improved communication strategies. We want to hear about your journey and how it aligns with our mission at American Express.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining Team Amex and contributing to our strong risk culture.
We think you need these skills to ace Manager, Risk & Control - Regulatory Communications
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Risk & Control - Regulatory Communications role. Highlight your relevant experience in customer communications and project management, showing how you can bring new ways of thinking to the table.
Showcase Your Skills:Don’t forget to emphasise your outstanding verbal and written communication skills. Use examples from your past experiences to demonstrate how you've successfully driven strategy and innovation in customer marketing.
Research and Reflect:Take some time to research industry communication trends and think about how they could apply to the role. This will not only help you in your application but also show us that you're proactive and knowledgeable about the field.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us that you’re serious about joining Team Amex!
How to prepare for a job interview at American Express
✨Know Your Regulatory Stuff
Make sure you brush up on key regulatory concepts like AML and KYC. Understanding these will not only help you answer questions confidently but also show that you're genuinely interested in the role and its responsibilities.
✨Showcase Your Communication Skills
Since this role focuses heavily on customer communications, prepare examples of past projects where you successfully crafted messages for different audiences. Highlight your ability to adapt tone and style based on the target group.
✨Demonstrate Project Management Prowess
Be ready to discuss your project management experience. Use specific examples to illustrate how you've managed competing priorities and collaborated with diverse teams to deliver successful outcomes.
✨Research and Share Best Practices
Before the interview, look into current trends in customer communications within the financial sector. Be prepared to share insights or ideas on how these could be applied to improve the company's communication strategies.
