Manager – Privacy Risk Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

The Data Privacy & Governance Office (DPGO) strengthens American Express’s data privacy and data-sharing practices by implementing modern capabilities and strategies that accelerate speed to market while ensuring secure, responsible data connectivity. Within DPGO, we are undertaking a transformative initiative to modernize our Digital Tracking Platform and associated processes—enhancing growth, operational efficiency, and regulatory compliance.

The Privacy Program Enablement Manager will play a key role within the Digital Tracking & Privacy Capabilities team, supporting the execution and advancement of the enterprise privacy risk roadmap. This position is responsible for enabling the tools, processes, and governance mechanisms required to identify, assess, manage, and report on global privacy risk. This role requires strong collaboration across business units and regions to drive consistency, strengthen controls, and enhance enterprise-wide privacy risk management practices.

How will you make an impact in this role?

• Partner with stakeholders across business and risk teams to enhance enterprise-wide privacy risk assessment processes in alignment with the AMEX risk framework.
• Identify and implement best practices to strengthen the monitoring and management of privacy risk across regions and business units.
• Develop and enhance clear, actionable guidance related to privacy risk and controls, including supporting training and enablement materials for business partners.
• Integrate privacy risk activities into existing enterprise processes, governance forums, and technology tools.
• Serve as a subject matter expert (SME) in privacy risk identification, documentation, assessment, and control implementation.
• Support the design and continuous improvement of tools that facilitate privacy risk tracking, control management, and reporting.
• Drive updates to privacy guidance documentation, ensuring alignment with internal policy requirements and external regulatory expectations.
• Promote awareness, engagement, and accountability for privacy risk management across stakeholders in a matrixed environment.

Minimum Qualifications:

• 5+ years of relevant experience in privacy risk, operational risk, compliance, or related governance functions.
• Experience strengthening and scaling privacy-related processes within a financial services or highly regulated environment.
• Demonstrated ability to think strategically while executing tactically.
• Strong understanding of risk frameworks, controls, and governance processes.
• Proven ability to influence and drive alignment across multiple stakeholders in a matrixed organization.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills.
• High degree of personal accountability, initiative, and resilience.
• Solutions-oriented mindset with strong analytical and problem-solving capabilities.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries.
• Bonus incentives.
• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.