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- Tasks: Lead the digital product management for American Express' global redemptions experience.
- Company: Join American Express, a leader in innovation with a 175-year legacy of supporting customers and communities.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Why this job: Make an impact by shaping the future of digital experiences in a collaborative and innovative environment.
- Qualifications: University degree and significant experience in product management required; agile methodology knowledge preferred.
- Other info: Employment eligibility in the UK is necessary; no visa sponsorship available.
The predicted salary is between 43200 - 72000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you\’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Don’t just work for a market leading global company. Help grow one. The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, Amex Offers and Customer Personalization.
We are looking for an experienced and dynamic digital Product Manager to join the Membership team to own the global redemptions web and mobile experience and focus on uplifting the backend architecture, optimizing live journeys, developing and globalizing our experiences. The Product Manager will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our Product Managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we\’d love to hear from you.
How will you make an impact in this role?
- Define your North Star, product vision and your roadmap by working with leadership, key stakeholders, and partners
- Drive global development for experiences, partnering closely with the Web & Mobile
- Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
- Communicate the vision of personalization, its impact to marketing and other content, and the high-level business needs to leaders across the organization
- Lead prioritization and development efforts with scrum team
- Embody design-thinking in your practice, including empathy and journey mapping, and UX research
- Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy
- Understand and apply new trends and competitive best practices into product roadmap and requirements
Minimum Qualifications:
- University Degree in related field required
- Significant experience in Product Management/Development
- Experience leading consumer-facing product(s) and defining a core product vision
- Solid understanding of application architecture (e.g. web, native app, PWA, etc)
- Knowledge of reporting/analytical applications, i.e. Adobe
- Experience with agile product development methodologies and tools (JIRA, Rally, Figma, Mural etc.)
- Positive andresilient attitude
- Big picture thinker who can articulate a north star vision and define a roadmap to achieve it
- Comfortable managing through ambiguity & juggling multiple priorities
- Experience building omni-channel experiences
- Proven track record leading highly complex redesigns
- Proactive collaborator with excellent communication skills and the ability to engage, influence, and inspire partners and stakeholders to drive decision making and alignment
- Highly organized with the ability to drive plans from ideation phase through to execution & measurement
- Passion for creating best-in-class products and customer experiences with a customer-first mindset
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones\’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Manager, Digital Product Management employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Digital Product Management
✨Tip Number 1
Familiarise yourself with American Express' digital products, especially the Amex Mobile App and americanexpress.com. Understanding their features and user experience will help you articulate how you can enhance these platforms during interviews.
✨Tip Number 2
Showcase your experience with agile methodologies and tools like JIRA and Figma. Be prepared to discuss specific projects where you've successfully led product development using these tools, as this aligns closely with the role's requirements.
✨Tip Number 3
Highlight your ability to collaborate with cross-functional teams. Prepare examples of how you've engaged stakeholders and influenced decisions in previous roles, as this is crucial for the Product Manager position at American Express.
✨Tip Number 4
Stay updated on the latest trends in digital product management and customer experience. Being able to discuss current best practices and how they can be applied to American Express' offerings will demonstrate your passion and forward-thinking approach.
We think you need these skills to ace Manager, Digital Product Management
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Manager, Digital Product Management position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in product management, especially in consumer-facing products. Emphasise your understanding of application architecture and any experience with agile methodologies, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your skills but also reflects your passion for creating best-in-class products. Mention specific examples of how you've driven product vision and collaborated with teams to achieve results.
Showcase Your Data Skills: Since the role involves leveraging data and analytics, be sure to include examples of how you've used data to inform product decisions in your application. This could be through previous projects or experiences where you drove product strategy based on insights.
How to prepare for a job interview at American Express
✨Understand the Company Culture
Before your interview, take some time to research American Express's culture and values. Familiarise yourself with their commitment to innovation and customer service, as this will help you align your answers with what they value most.
✨Showcase Your Product Management Experience
Be prepared to discuss your previous experiences in product management, especially those involving consumer-facing products. Highlight specific projects where you defined a product vision and successfully led a team through the development process.
✨Demonstrate Your Analytical Skills
Since the role involves leveraging data and analytics, come ready to discuss how you've used qualitative and quantitative data to inform product decisions in the past. Be specific about the tools you've used and the outcomes of your analyses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle ambiguity. Think of examples from your past where you had to juggle multiple priorities or lead a project through uncertainty, and be ready to share these stories.
