Manager - Data Retention and Deletion Risk Management

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.  Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.  By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

How will you make an impact in this role?

Brief Role Descriptions:

This role will work across the Enterprise to support the implementation of data retention and deletion requirements globally, across all Business Units. This role will also support the governance and management of the Sensitive Data Element placemat. It will involve extensive collaboration with multiple partners across enterprise-wide functions, international markets, and legal entities.

Primary Responsibilities: 

• Support Enterprise Data Office strategies, standards, processes, and procedures, including the Enterprise Record Management Operating Standard, procedures, and related guidance.
• Collaborate with key stakeholders including the Enterprise Data Office, Business Unit Data Offices, Front-Line Business Units, Global Privacy Oversight, Information Security, Legal, and Global Records Management teams to ensure strategic alignment.
• Identify best practices for standards, procedures, and training to drive Enterprise continuity where ownership may be business unit or region specific.
• Manage cross-functional forums to drive central classification and categorization of data to support appropriate implementation and management.
• Provide support in training, communications, and change management related to Data Management across the Enterprise.
• Provide support for regulatory exams and continuous monitoring over the program.
• Support the integration of Policy, Standards, and Procedures into key processes across the Enterprise.
• Support the creation of materials for regular updates to senior level stakeholders.
• Provide requirements to Product Owners and Technology to build, enhance, and maintain tools that automate governance capabilities, as well as related metrics and reports that track compliance.

Minimum Qualifications:

A successful candidate will have:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field
• Experience in at least one of the following:
• Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks
  • Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types
  • Support advising on decentralized risk types into broader operational risk policies and programs
  • Experience in financial services industry
• A strong strategic approach with 3+ years prior experience developing and implementing data governance and management practices regarding data governance, deletion and retention of data, and data privacy.
• Experience with developing and implementing data management at an Enterprise or local level for a financial services company.
• Strong knowledge of and experience with implementing requirements of BCBS-239 and Privacy regulations (e.g., GDPR, CCPA/CPRA, etc.). Global Privacy experience preferred.
• Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.
• High degree of organization, individual initiative and personal accountability and resiliency; and
• A track record of influencing teams through sophisticated initiatives.

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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