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- Tasks: Lead colleague and labour relations strategies, ensuring a fair experience for all employees.
- Company: Join American Express, a leader in innovation and inclusivity with a rich 175-year history.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong knowledge of UK Employment Law and experience in managing employee relations required.
- Other info: Opportunity to work with a diverse team and contribute to a positive workplace culture.
The predicted salary is between 43200 - 72000 £ per year.
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Colleague & Labour Relations Manager for the UK, Jersey Ireland is an exciting and challenging role that will allow the successful candidate to utilise their CLR expertise to drive a strategic agenda for the organisation. This includes developing and implementing CLR strategies, driving a fair and consistent colleague experience, supporting the business in powering up their growth and minimising legal exposure, as well as identifying opportunities to leverage existing practices and processes to ensure a fair and consistent approach. The CLR Manager has leadership responsibility for three of six CLR Specialists and will partner closely with the broader Colleague Experience Group (HR team). The ideal candidate is an experienced CLR Manager or Employment Law professional with a proven track record in their field with superior UK CLR knowledge and expertise. This role will report in to the Director of Colleague & Labour Relations, UK & Ireland and will be one of two managers on the team.
Key responsibilities:
- Partner with the CLR Director and CLR Manager to define and deliver the Colleague and Labour Relations strategy by driving a proactive data-driven approach, introducing innovative ways of working to unlock enterprise value and ensuring a great colleague experience during the whole colleague lifecycle.
- Provide comprehensive expert CLR advice to business leaders and CEG partners and develop and maintain strong relationships with market business leaders, Colleague Experience Group and other key stakeholders.
- Lead with an external perspective, interpret and analyse changes in Employment Law and conduct external benchmarking to review CLR trends, assess impact and develop proactive strategic CLR solutions to provide a best-in-class service.
- Oversight for all UK Reengineering, partnering with Colleague Strategic Partners and Business leaders.
- Manage and coordinate the CLR impact of complex business transfers and/or transactions ensuring full compliance with TUPE regulations where appropriate.
- Focus on continuous improvement, innovation, agility, and enterprise design, continuing to work on automation and digitization of processes where appropriate.
- Work in partnership with relevant stakeholders to effectively implement strategic initiatives/projects, where there is a CLR impact, ensuring full compliance with local laws and regulations.
- Build and leverage relationships with key stakeholders, ensuring a collaborative working style and bringing others with you.
- Use data-driven insights to understand the colleague experience and inform effective prioritization and decision-making.
- The role will have direct line management responsibilities for the CLR Specialists shared with the other CLR Manager. This will include providing thought leadership and ongoing coaching to the team of CLR Specialists on matters of Employment Law and its application with a focus on developing their technical know-how.
Minimum Qualifications:
- Excellent knowledge of UK Employment Legislation.
- A track record of success within a highly matrixed multi-national environment.
- Proven expertise in managing all elements of the CLR experience including employee relations and collective bargaining, performance & absence management, conduct management, investigations, grievance procedures, tribunals and re-engineering.
- Strong interpersonal and communication skills with the ability to influence and manage multiple stakeholders.
- Experience of people leadership or coaching.
- Ability to focus both on detail and broader implications of issues.
- Commercial awareness of the business issues facing the organisation and the ability to deal with problems in a practical and common sense way, including looking at matters holistically and proactively and finding smarter ways of working.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Manager-Colleague &Labor Relations employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Colleague &Labor Relations
✨Tip Number 1
Familiarise yourself with the latest UK Employment Law changes and trends. This will not only enhance your knowledge but also demonstrate your commitment to staying updated in your field, which is crucial for a role like the Colleague & Labour Relations Manager.
✨Tip Number 2
Network with professionals in the Colleague & Labour Relations space, especially those who have experience in multinational environments. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing complex employee relations issues. Be ready to share specific examples of how you've successfully navigated challenges, as this will showcase your expertise and problem-solving skills.
✨Tip Number 4
Highlight your leadership experience, particularly in coaching and developing teams. Since this role involves managing CLR Specialists, demonstrating your ability to lead and mentor others will be key to making a strong impression.
We think you need these skills to ace Manager-Colleague &Labor Relations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Manager-Colleague & Labour Relations position. Tailor your application to highlight your relevant experience in CLR and Employment Law.
Craft a Strong CV: Your CV should clearly outline your experience in managing colleague relations, employee engagement, and compliance with UK Employment Legislation. Use specific examples to demonstrate your achievements and how they relate to the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Highlight your understanding of American Express's values and how your skills can contribute to their mission. Be sure to mention any relevant leadership experience and your approach to stakeholder management.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that your writing is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at American Express
✨Know Your Employment Law
Make sure you brush up on your knowledge of UK Employment Legislation. This role requires a solid understanding of the legal framework, so be prepared to discuss recent changes and how they might impact the organisation.
✨Showcase Your Leadership Skills
As this position involves managing a team, highlight your experience in people leadership or coaching. Be ready to share examples of how you've successfully led teams and developed their skills in the past.
✨Demonstrate Strategic Thinking
The role requires a strategic approach to colleague and labour relations. Prepare to discuss how you've used data-driven insights to inform decision-making and improve colleague experiences in previous roles.
✨Build Relationships
Emphasise your ability to build strong relationships with stakeholders. Be ready to provide examples of how you've collaborated with various teams to achieve common goals, as this is crucial for success in this role.
