At a Glance
- Tasks: Lead strategic initiatives to enhance colleague experiences and drive organisational change.
- Company: Join American Express, a leader in global financial services with a focus on colleague wellbeing.
- Benefits: Enjoy competitive salaries, bonuses, flexible working, and comprehensive health benefits.
- Other info: Dynamic team environment with ample career development opportunities.
- Why this job: Make a real impact by shaping the future of colleague experiences at a top company.
- Qualifications: Strong relationship-building skills and experience in HR business partner roles required.
The predicted salary is between 60000 - 80000 £ per year.
The Colleague Experience Group (CEG) is the Amex Human Resources function responsible for global colleague benefits and programs, including career growth, learning, rewards, recruitment, labor relations, and support. CEG’s vision is to provide the best colleague experience every day to fuel growth and ensure all Team Amex members have the resources and support they need to deliver their best.
The Manager, Colleague Strategic Partner (CSP) partners with the Enterprise Technology Services business unit to execute the vision of delivering a great colleague experience, growing top talent, and developing new ways of working to unlock enterprise value. The role supports leaders and their teams on talent, performance, and change efforts that enable groups to reach strategic business goals and plays a leading role in a transforming organization.
Responsibilities
- Act as a key strategic thought partner to business leaders, providing high impact consultation and solutions using a practical and data‑driven approach.
- Engage actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained to enable business priorities.
- Build and drive a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change.
- Set and hold a high bar for performance by defining high/low performance and holding leaders accountable to managing their talent against high standards, with a focus on compliance.
- Understand and improve the moments that matter in colleagues’ careers.
- Design products, processes, and tools informed by colleague data and insights.
- Co‑create with business leaders and CEG colleagues to ensure solutions meet business needs.
Qualifications
- Ability to build strong relationships and collaborate with senior leadership and business partners across CEG.
- Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.
- Business acumen: understand our business strategy, plans, and the impact of internal and external factors.
- Experience in HR Business Partner disciplines including consulting, coaching, talent, recruitment, performance, leadership, and change management.
- Ability to coach, influence leadership, and navigate difficult conversations.
- Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.
- Knowledge of multiple HR disciplines, including labor relations, talent management, recruitment, organizational effectiveness, compensation, and leadership development.
- A global mindset and experience with large, complex client groups across geographies.
- Deep understanding of our business and talent across the enterprise.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for this position.
About The Team
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business needs
- Generous paid parental leave policies (depending on location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Manager Colleague Experience Group employer: American Express
American Express is an exceptional employer that prioritises the colleague experience, offering a supportive and dynamic work culture where employees can thrive. With competitive salaries, comprehensive benefits, and a strong focus on career development, team members are empowered to grow and succeed in their roles. The flexible working model and commitment to employee well-being make American Express a standout choice for those seeking meaningful and rewarding employment in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Colleague Experience Group
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amex through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Amex's culture and values. Think about how your experience aligns with their vision of delivering a great colleague experience. We want to see you shine!
✨Tip Number 3
Showcase your strategic thinking skills during interviews. Be ready to discuss how you've used data to drive decisions in past roles. This is key for the Manager, CSP position, so let’s make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Manager Colleague Experience Group
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Colleague Experience Group role. Highlight your experience in HR and how it aligns with our vision of delivering a great colleague experience. We want to see how you can bring value to Team Amex!
Showcase Your Strategic Thinking:In your application, demonstrate your ability to think strategically. Share examples of how you've developed ideas that drive meaningful colleague experiences or competitive advantage. We love seeing candidates who can think outside the box!
Use Data-Driven Insights:We’re all about making informed decisions at StudySmarter. Include any relevant data or insights you've used in previous roles to drive improvements or solutions. This will show us you have the analytical skills we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at American Express
✨Know Your Stuff
Before the interview, dive deep into the company’s values and the specific role. Understand how the Colleague Experience Group operates and what their goals are. This will help you tailor your answers to show that you’re not just a fit for the role, but also aligned with their mission.
✨Showcase Your Strategic Thinking
Be prepared to discuss examples of how you've used strategic thinking in previous roles. Think about times when you’ve developed ideas that improved colleague experiences or drove business performance. Use data-driven insights to back up your claims and demonstrate your impact.
✨Build Relationships
Since this role involves collaborating with senior leadership, think of ways to highlight your relationship-building skills. Share stories where you successfully partnered with leaders or teams to achieve common goals. This will show that you can navigate complex dynamics and influence effectively.
✨Prepare for Change Management Questions
Expect questions around change management and organisational effectiveness. Prepare examples of how you've led or supported change initiatives in the past. Discuss the challenges you faced and how you overcame them, showcasing your ability to sustain change and drive results.
