At a Glance
- Tasks: Lead the development of AI-powered customer experiences and drive product strategy.
- Company: Join Amex Digital Labs, a leader in innovative payment solutions.
- Benefits: Enjoy competitive salaries, bonuses, flexible work options, and comprehensive health benefits.
- Other info: Opportunities for career growth and professional development in a dynamic environment.
- Why this job: Shape the future of digital experiences with cutting-edge generative AI technology.
- Qualifications: 5+ years in product management and a passion for AI and customer experience.
The predicted salary is between 60000 - 75000 £ per year.
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
We are seeking an experienced Senior Product Manager to support the development of next-generation customer experiences powered by generative and agentic AI. This role will contribute to the product strategy and end‑to‑end delivery of AI‑enabled customer experiences, translating emerging capabilities into intuitive, scalable solutions that deliver meaningful customer and business value.
Responsibilities
- Support the definition and execution of the product roadmap for generative and agentic AI‑powered customer experiences, balancing customer needs, business priorities, and longer‑term opportunities.
- Identify and prioritize customer problems through research, data analysis, competitive insights, and by staying current on industry trends to inform product decisions.
- Collaborate with design partners to apply design thinking and craft intuitive customer experiences, shaping how generative and agentic AI capabilities are surfaced to users.
- Lead the end‑to‑end development of generative and agentic AI products, including LLM‑powered and agentic workflows, managing a dedicated scrum team and partnering with cross‑functional stakeholders to deliver scalable solutions in accordance with enterprise standards.
- Leverage analytics and AI evaluation frameworks (e.g., structured evals, LLM‑as‑a‑judge) to monitor product, system and model performance, driving continuous improvement through data‑informed decisions.
- Collaborate with cross‑functional stakeholders to ensure alignment with enterprise standards, compliance, and risk management practices.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
- 5+ years of product management experience, ideally in a highly regulated environment.
- Proven ability to drive product development, including early‑stage (0–1) customer‑facing solutions.
- Strong product sense with the ability to translate customer needs and emerging technologies into intuitive, scalable experiences.
- Working understanding of generative AI concepts, including Large Language Models (LLMs), prompt design, evaluation approaches, and agentic systems (e.g., orchestration, tool use, multi‑step workflows).
- A passion for AI, product experimentation, and the future of digital customer experiences.
- Strong analytical mindset with experience using data to inform product decisions and measure success.
- Exceptional communication, documentation and stakeholder management skills.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express may provide visa sponsorship for certain positions depending on business unit requirements, cost, and applicable laws.
Senior Product Manager – Generative AI & Agentic Experiences in London employer: American Express
At American Express Digital Labs, we pride ourselves on being an exceptional employer that fosters innovation and creativity in the rapidly evolving field of generative AI. Our collaborative work culture encourages professional growth through comprehensive training opportunities and a flexible working model, allowing you to thrive while contributing to cutting-edge customer experiences. With competitive salaries, generous benefits, and a commitment to employee well-being, we are dedicated to building a rewarding environment for our team members in the heart of the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager – Generative AI & Agentic Experiences in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like American Express!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at American Express would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at American Express through your school's career services!
We think you need these skills to ace Senior Product Manager – Generative AI & Agentic Experiences in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager – Generative AI & Agentic Experiences, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager – Generative AI & Agentic Experiences position at American Express. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at American Express
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
