Overview
In this role you lead strategic international research engagements to uncover customer needs, market trends, and competitive dynamics. You translate qualitative and quantitative data into actionable recommendations that shape product, marketing, and customer experience across international markets. You collaborate with ICS stakeholders and cross-functional partners to inform brand considerations and growth strategies. You advance AI-powered methods and emerging technologies to improve insight generation. This role sits within Amex's Global Advertising and Brand Management, offering impact at scale and cross-border influence.
Pay / Benefits
- well-being support
- career development opportunities
Responsibilities
- Define research questions with ICS stakeholders and shape research strategies
- Lead strategic research across consumer and small business audiences
- Synthesize qualitative and quantitative data into compelling narratives
- Connect insights across international markets to inform product, marketing, and CX strategies
- Advance AI-powered tools and innovative methodologies for insights
Key requirements
- Strong experience in customer insights, market research, strategy, or related discipline
- Knowledge of qualitative and quantitative research methodologies
- Ability to translate customer insights into actionable business recommendations
- Understanding of customer behavior and international market dynamics
- Experience leveraging AI-powered tools and emerging technologies
- Strong strategic thinking, communication, collaboration, and stakeholder management skills
- collaboration
- stakeholder management
- communication
- Qualitative & quantitative research methods
- AI-powered tools and emerging technologies for insights
- Data synthesis and storytelling
Senior Manager, International Insights in London employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
