At a Glance
- Tasks: Lead complex tech projects, collaborating with diverse teams to drive innovation.
- Company: Join a global leader in technology services with a focus on growth and efficiency.
- Benefits: Enjoy competitive salaries, bonuses, flexible work options, and comprehensive health benefits.
- Other info: Dynamic work environment with opportunities for career development and wellness support.
- Why this job: Make a real impact by modernising technology and enhancing customer experiences.
- Qualifications: 10+ years in tech project management with strong communication and problem-solving skills.
The predicted salary is between 80000 - 100000 € per year.
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
This role sits within the Enterprise Platforms & Technology Business Enablement Cross Platform Delivery Team and is responsible for leading end-to-end delivery of large, complex technology initiatives that span multiple platforms, teams, and business domains. The Delivery Manager will operate in close collaboration with engineering, product, architecture, NPD, and business stakeholders, driving alignment, clarity, and execution across a highly dynamic environment. A key focus of the role is enabling successful delivery of technology modernization and migration initiatives.
Responsibilities
- Lead end-to-end delivery of large, complex technology initiatives across multiple platforms, teams, and business domains, ensuring alignment to strategic objectives and business outcomes.
- Collaborate and co-create across a broad set of stakeholders including engineering, product, architecture, business leaders, portfolio teams, NPD and external partners, drive alignment, resolve conflicts, and influence decision-making in a fast paced environment.
- Develop and maintain detailed project plans, integrated release plans, and delivery artifacts, track progress using data-driven insights and tooling (e.g., JIRA, Rally) to ensure predictable execution.
- Proactively manage and track risks, assumptions, issues, and dependencies (RAID), with clear ownership, mitigation strategies, and transparent reporting to senior leadership.
- Drive cross-platform dependency management and integrated release planning to ensure seamless coordination across teams, trains, and external partners.
- Lead or support large-scale technology modernization and migration initiatives (e.g., platform transformations, legacy system decommissioning), managing risks related to system dependencies, data integrity, and business continuity.
- Partner closely with product, NPD, architects, and engineering teams to ensure alignment on strategy, roadmap, and execution, and to enable high-quality solution delivery.
- Engage in solution discussions to bridge gaps between business, product and engineering teams and ensure robust, scalable outcomes.
- Establish and track program-level metrics and KPIs. Generate data-driven insights to monitor delivery health, identify risks, and drive continuous improvement.
- Manage impediments and escalations, ensuring timely resolution and minimal impact to delivery timelines and quality.
- Drive end-to-end test management and readiness, including coordination of test planning, execution, and status reporting.
- Foster a culture of collaboration, accountability, and continuous improvement across teams; support adoption of best practices, tools, and innovative delivery approaches.
- Manage external relationships where applicable, including technology vendors and partners, ensuring alignment and delivery commitments are met.
- Provide clear, concise, and tailored status reporting at multiple levels (team, program, and executive), highlighting key risks, dependencies, progress against milestones, and actionable insights to support decision-making.
- Leverage automation and AI-enabled tools to enhance reporting, streamline delivery tracking, and generate insights, improving visibility, efficiency, and proactive risk management across programs.
Qualifications
- 10+ years of experience in Technology Program/Project Management, with a proven track record of delivering large, complex, cross-functional technology initiatives.
- Demonstrated ability to operate in highly matrixed environments, collaborating with and influencing a wide range of stakeholders including engineering, product, architecture, business leaders, and external partners.
- Exceptional written and verbal communication skills, with the ability to provide clear, concise, and insight-driven reporting to senior and executive stakeholders.
- Strong hands-on experience with structured delivery practices, including detailed project planning, RAID (Risks, Assumptions, Issues, Dependencies) management, and data-driven status reporting.
- Proven experience delivering technology modernization or migration initiatives (e.g., platform transformations, cloud migrations, legacy system decommissioning), with an understanding of associated risks and dependencies.
- Solid technical acumen with the ability to understand system architecture, engage in solution discussions, and effectively partner with engineering teams.
- Experience working in Agile environments (Scrum, SAFe, or similar), including facilitating key ceremonies and managing cross-team dependencies.
- Proficiency with project and agile delivery tools such as JIRA, Rally, and Confluence.
- Experience leveraging data, automation, or AI-enabled tools to enhance reporting, delivery tracking, and decision-making.
- Strong problem-solving skills with the ability to navigate ambiguity, prioritize effectively, and drive outcomes in fast-paced environments.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
Eligibility
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Senior Manager - Delivery Management in London employer: American Express
American Express is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for Senior Managers in Delivery Management to thrive. With competitive salaries, comprehensive benefits, and a flexible working model, employees are empowered to achieve their best while enjoying opportunities for career development and growth. The dynamic environment in the UK office, combined with access to global wellness resources and a commitment to employee well-being, ensures a rewarding and meaningful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Delivery Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at American Express. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by diving deep into the company's projects and values. Show us that you understand how your experience aligns with their goals, especially around technology modernization and cross-platform delivery.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led complex technology initiatives. We want to hear about your successes and how you tackled challenges in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the team.
We think you need these skills to ace Senior Manager - Delivery Management in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing large, complex technology initiatives. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Collaboration Skills:Since this role involves working with various stakeholders, emphasise your ability to collaborate and influence across teams. Share specific examples of how you've successfully navigated a matrixed environment in your previous roles.
Be Data-Driven:We love candidates who can back up their claims with data! Include metrics or KPIs from past projects to demonstrate your impact and effectiveness in delivery management.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at American Express
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest technology trends and tools relevant to the role. Brush up on your knowledge of project management methodologies, especially Agile practices, and be ready to discuss how you've successfully delivered complex technology initiatives in the past.
✨Showcase Your Collaboration Skills
This role requires working closely with various stakeholders. Prepare examples that highlight your ability to collaborate and influence decision-making across teams. Think about times when you resolved conflicts or drove alignment in a fast-paced environment.
✨Be Data-Driven
Familiarise yourself with data-driven insights and how they can impact project delivery. Be prepared to discuss how you’ve used tools like JIRA or Rally to track progress and manage risks. Highlight any experience you have with establishing KPIs and metrics for successful project outcomes.
✨Communicate Clearly and Concisely
Exceptional communication is key for this position. Practice articulating your thoughts clearly, especially when discussing complex technical concepts. Prepare to provide tailored status updates and insights that would resonate with both technical and non-technical stakeholders.
