At a Glance
- Tasks: Shape and execute the Generative AI strategy to transform experiences for colleagues and Cardmembers.
- Company: Join American Express, a leader in innovation and technology.
- Benefits: Competitive salary, bonuses, flexible working, and comprehensive health benefits.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Be at the forefront of GenAI, driving impactful projects and insights.
- Qualifications: Analytical mindset, strong communication skills, and interest in emerging technologies.
The predicted salary is between 60000 - 80000 € per year.
Our team’s mission is to shape and support execution of the Generative AI (GenAI) strategy for the Global Servicing (GS) at American Express, accelerating both existing and emerging use cases to transform colleague and Cardmember experiences.
The GS Servicing Innovation Team focuses on:
- Supporting the development and execution of GenAI strategy & priorities through rapid testing and learning.
- Enabling and scaling GenAI pilot programs via structured analysis, coordination, and centralized support.
- Translating pilot learnings into actionable recommendations and scalable rollout plans.
- Ensuring responsible and compliant use of GenAI through strong risk and governance partnerships.
Responsibilities
- Support the scoping and prioritization of GenAI pilots by applying structured thinking, analysing prior learnings, and identifying opportunities for expansion.
- Conduct analysis on GenAI pilot performance, including key metrics, trends, and value realization, translating findings into clear insights.
- Develop and maintain financial models and business cases to estimate impact and support decision‑making.
- Contribute to strategic problem solving by breaking down complex problems, synthesising inputs, and forming well‑supported recommendations.
- Support execution of GenAI pilots by bringing structure to program management, including tracking milestones, risks, and dependencies, driving status transparency, and ensuring deliverables are completed on time.
- Prepare clear, concise materials (presentations, insight packs, and program updates) to communicate strategy, progress, and results to stakeholders.
- Collaborate effectively with Product, Technology, Risk, and Operations partners to support alignment and progress across initiatives.
- Monitor external GenAI and innovation trends, bringing relevant ideas and perspectives into team discussions and outputs.
- Identify risks, challenges, and improvement opportunities, escalating appropriately and contributing to solution development.
Qualifications
- Bachelor’s degree (or equivalent experience).
- Experience in an analytical, strategy, or consulting‑oriented role.
- Proficiency in Excel and PowerPoint.
- Experience synthesising data into insights and presenting findings to stakeholders.
- Ability to manage multiple workstreams with attention to detail and deadlines.
Must Haves
- Strong strategic thinking and problem‑solving skills, with ability to structure ambiguous problems and develop clear, logical approaches.
- Proven analytical capability, including experience working with data to generate insights and inform decisions.
- Ability to translate analysis into clear, actionable recommendations for both technical and non‑technical audiences.
- Strong communication skills (written and verbal), including experience creating structured presentations for stakeholders.
- Demonstrated ability to collaborate effectively across teams and build strong working relationships.
- Comfort working in ambiguous, fast‑paced environments, with ability to prioritise and deliver.
- Demonstrated interest and exposure to Generative AI and emerging technologies, with ability to connect concepts to business use cases.
What Success Looks Like
- Delivers high‑quality, structured analysis and outputs that support decision‑making.
- Contributes meaningfully to strategy through insight generation and synthesis.
- Executes reliably across multiple priorities with strong attention to detail.
- Communicates clearly and effectively across a range of stakeholders.
- Builds knowledge and demonstrates curiosity in GenAI and servicing innovation.
Benefits
- Competitive base salaries.
- Bonus incentives.
- Support for financial‑well‑being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counselling support through our Healthy Minds program.
- Career development and training opportunities.
Employment Eligibility
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Background Verification
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Senior Analyst - GenAI Strategy and Analytics in London employer: American Express
American Express is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the rapidly evolving field of Generative AI. With a strong commitment to employee growth, comprehensive benefits including flexible working arrangements, and a culture that prioritises well-being and professional development, team members are empowered to make meaningful contributions while enjoying a supportive atmosphere. Located in the UK, employees benefit from access to global wellness resources and generous parental leave policies, making it an attractive place for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst - GenAI Strategy and Analytics in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at American Express. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by diving deep into GenAI trends. Show us you’re not just familiar with the tech but also how it can transform experiences. Bring your insights to the table!
✨Tip Number 3
Practice your storytelling skills. When discussing your past experiences, frame them in a way that highlights your strategic thinking and problem-solving abilities. We love a good narrative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Senior Analyst - GenAI Strategy and Analytics in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in analytical roles and your understanding of GenAI. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Analytical Skills:When detailing your past experiences, focus on specific examples where you’ve used data to generate insights or solve complex problems. We love seeing clear, structured thinking in action!
Communicate Clearly:Your written application should reflect strong communication skills. Keep it concise and ensure that your materials are well-organised. Remember, we’re looking for clarity and professionalism in your presentations and reports.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at American Express
✨Know Your GenAI Stuff
Make sure you brush up on the latest trends and developments in Generative AI. Familiarise yourself with how these technologies can transform customer experiences, as this will show your genuine interest and understanding of the field.
✨Master the Metrics
Since the role involves analysing pilot performance, be prepared to discuss key metrics and how they inform decision-making. Bring examples of how you've used data to generate insights in previous roles, and think about how you can apply that to GenAI.
✨Structure Your Thoughts
The job requires strong strategic thinking and problem-solving skills. Practice breaking down complex problems into manageable parts and presenting your thought process clearly. This will help you demonstrate your analytical capabilities during the interview.
✨Communicate Like a Pro
Strong communication skills are a must for this role. Prepare to showcase your ability to create structured presentations and communicate insights effectively. Think of examples where you've successfully conveyed complex information to both technical and non-technical audiences.
