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- Tasks: Welcome and assist premium customers at the Centurion Lounge, ensuring top-notch service.
- Company: Leading global financial services company with a focus on exceptional customer experience.
- Benefits: Hybrid work model, comprehensive benefits, and support for wellbeing and career growth.
- Why this job: Join a dynamic team and enhance your customer service skills in a prestigious environment.
- Qualifications: At least one year of experience in premium customer service and strong communication skills.
- Other info: Exciting opportunity to work in a vibrant airport setting.
The predicted salary is between 36000 - 60000 £ per year.
A leading global financial services company seeks a Member Service Professional to deliver exceptional service at the Centurion Lounge in London Heathrow Airport. This role involves welcoming Card Members and resolving their inquiries while upholding brand standards.
Candidates should have at least one year of experience in servicing premium customers and possess strong communication skills.
The company offers a hybrid work model and comprehensive benefits to support wellbeing and career growth.
Premium Travel & Concierge Associate in London employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Travel & Concierge Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel and concierge industry on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your experience with premium customers. Share specific examples of how you've gone above and beyond for clients.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role focused on exceptional service. Make sure you look sharp and professional when you meet potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Premium Travel & Concierge Associate in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in servicing premium customers. We want to see how you've gone above and beyond to deliver exceptional service in your previous roles.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep it clear and concise. Use straightforward language that reflects your ability to connect with others.
Emphasise Your Passion: Let us know why you're excited about the opportunity to work at the Centurion Lounge. Share your passion for providing top-notch service and how you align with our brand standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at American Express
✨Know the Brand Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the financial services industry. This will help you align your answers with their brand standards and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare specific examples from your past experience where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to handle premium clientele.
✨Practice Your Communication Style
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Think about asking about the hybrid work model or opportunities for career growth.
