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- Tasks: Engage with clients to manage overdue accounts and secure settlements.
- Company: Join American Express, a leader in innovation and customer service.
- Benefits: Enjoy comprehensive support, career growth, and skill development opportunities.
- Why this job: Make a real impact while helping clients and shaping the future of finance.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a supportive team that values your voice and ideas.
The predicted salary is between 28800 - 43200 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Responsible for contacting clients with overdue accounts to secure the settlement of the accounts.
Member Services Professional in London employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Professional in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Member Services Professional role at American Express. You never know who might have the inside scoop or a referral!
✨Tip Number 2
Prepare for those interviews! Research American Express's values and culture, and think about how your experiences align with their mission. Practise common interview questions and be ready to showcase your skills in customer service and problem-solving.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from the source. Let’s get you that dream job!
We think you need these skills to ace Member Services Professional in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Member Services Professional role. Highlight your relevant experience and skills that align with what we’re looking for at American Express.
Showcase Your Communication Skills: Since this role involves contacting clients, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you’d interact with customers.
Highlight Your Problem-Solving Abilities: We want to see how you tackle challenges! Include examples in your application that showcase your problem-solving skills, especially in customer service scenarios.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at American Express
✨Know Your Stuff
Before the interview, make sure you understand American Express's values and culture. Familiarise yourself with their history and how they support their clients. This will show that you're genuinely interested in the company and its mission.
✨Showcase Your Communication Skills
As a Member Services Professional, you'll need to communicate effectively. Prepare examples of how you've successfully resolved customer issues in the past. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to tackle challenges, especially related to overdue accounts or customer service. Be ready to discuss how you approached these problems and what the outcomes were, as this will highlight your ability to handle similar situations at American Express.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
