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- Tasks: Lead product governance initiatives and ensure compliance across global marketing activities.
- Company: Join American Express, a leader in innovation with a rich 175-year history.
- Benefits: Enjoy competitive salaries, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in risk management, strong analytical skills, and excellent communication abilities.
- Other info: Collaborate with diverse teams and grow your career in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Manager, Product Governance position is part of the Global Network Services (GNS) business within the Global Merchant & Network Services business group. The GNS business drives scale and relevance for the enterprise by bringing on and managing financial institutions that issue and/or acquire on the American Express network. The business manages American Express's presence in over 110 countries and territories through over 240 financial institution partners and is a driver of innovation for the company through the products and services it regularly introduces to the Network.
Through the GNS partnerships we can offer exciting and innovative products and benefits in GNS countries, improving merchant coverage, strengthening the value proposition, and amplifying the American Express brand. The GNS Product, Marketing and Global Businesses (PMGB) team is a dynamic global marketing organisation with responsibility to deliver:
- Product & Product Marketing: competitive product strategy and product & campaign delivery in GNS countries
- Partner & Customer Experience: infrastructure for value add and compliant experiences
- Brand Management: Protect and engage Amex Brand; increase Amex and GNS Brand awareness in GNS countries
- Global Businesses: Grow the GNS Supply Chain Solutions B2B business
The successful candidate will report to the VP, Central Marketing & Benefits and will work across GNS Marketing teams and key partner teams (Business Development, Compliance & Control Management) leading a range of product governance initiatives.
How will you make an impact in this role?
- Develop controls for Business Operations Policy (BOP) and a robust policy monitoring program to ensure ongoing compliance (throughout the Product & Marketing lifetime) with the BOP/AXP Policies
- Deploy risk and governance related training to colleagues and manage periodic refresh. Evolve PMGB frameworks, policies, and standards aligning with Enterprise risk standards
- Own PMGB governance. Uplift E2E procedures and systems, as required, to ensure effective and efficient management of global product and marketing activities
- Oversee operational risk events (OREs and corrective action plans (CAPs) related to product to ensure efficient and speedy resolution in line with policy and standards
- Own, support or manage other GNS Governance, Regulatory or Change Management Programs as required
- Build and maintain strong relationships across a range of stakeholder teams including Business Development, Regional Marketing, Control Management, and Network Policy team
- Become subject matter expert and champion the regulatory & control agenda across GNS UK
- Drive collaboration across the Enterprise (ICS/USCS) on compliance and regulatory activities
Minimum Qualifications:
- Experience in audits, governance, risk management, controls, and/or payments industry expertise
- Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
- Strong project management for delivering results in complex and highly matrixed organizations
- Problem solver and agile decision-maker with solid analytical skills
- Knowledge of AXP policies and procedures (e.g., AEMP54, PRSA, SOPs) preferred
- Understanding of governance concepts and programs, protocol and tools
- Analytical mindset: Strong analytical and problem-solving skills with a proactive approach to resolving issues and implementing process improvements
- Excellent interpersonal and collaboration skills
- Resilient team player with ability to influence and develop relationships with leaders, peers, and control and compliance teams
- Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences
- Effective time management skills and ability to balance priorities
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Manager, Risk Management in London employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Risk Management in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Express on LinkedIn. Ask them about their experiences and any tips they might have for landing the Manager, Risk Management role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into American Express's values and recent innovations. Show us that you’re not just another candidate; you’re someone who truly understands and aligns with our mission. Tailor your answers to reflect how your skills can contribute to our goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in audits, governance, and risk management clearly. The more comfortable you are discussing your background, the more confident you'll be during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of Team Amex. Let’s get you on board!
We think you need these skills to ace Manager, Risk Management in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Risk Management role. Highlight your experience in audits, governance, and risk management, and show how it aligns with what we’re looking for at American Express.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your analytical mindset and problem-solving abilities. We want to see how you’ve tackled challenges in complex environments.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at American Express
✨Know Your Risk Management Stuff
Make sure you brush up on your knowledge of risk management principles and practices. Familiarise yourself with American Express's policies and procedures, especially those related to governance and compliance. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to solve problems or improve processes. Think about times when you had to make quick decisions in a complex environment. Being able to articulate these experiences will demonstrate your capability as a problem solver.
✨Build Relationships
Since the role involves collaboration across various teams, be ready to talk about how you've successfully built relationships in previous roles. Highlight your interpersonal skills and give examples of how you've influenced stakeholders or worked with cross-functional teams to achieve common goals.
✨Practice Your Communication Skills
Effective communication is key in this role. Prepare to present your ideas clearly and concisely. You might even want to practice explaining complex concepts in simple terms, as you'll need to communicate with different audiences. This will help you stand out as a strong candidate who can engage effectively with diverse teams.
