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- Tasks: Lead workforce strategy and manage relationships with senior leaders to drive impactful insights.
- Company: Join American Express, a leader in innovation and employee well-being.
- Benefits: Enjoy competitive salary, flexible work options, and comprehensive health benefits.
- Why this job: Make a real impact on workforce planning while developing your career in a supportive environment.
- Qualifications: Bachelor's degree and strong analytics experience required; stakeholder management skills are a must.
- Other info: Dynamic role with opportunities for career growth and skill development.
The predicted salary is between 36000 - 60000 £ per year.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here your voice and ideas matter, your work makes an impact, and together you will help us define the future of American Express.
How will you make an impact in this role?
The Program Manager of Tech Workforce Strategy and Planning will own and manage relationships with a set of senior ETS leaders and their Chief of Staff and partner with teams including ETS Portfolio and ETS Finance. This role will manage the leaders' workforce strategy, driving a regular cadence of meetings to discuss insights and trending around items such as contractor/colleague ratios, location growth, and progress towards Early Careers Program (our graduate hire program) global placements. The Program Manager enables this through:
- Deepening existing relationships with the SLT and their direct reports through effective workforce strategy management and providing a service that supports their organizational needs.
- Supporting the enablement of best-in-class self-service tools to enable modelling of the workforce and automated dashboard reporting for our partners.
- Partnership with teams across ETS to manage a systematic end-to-end process to analyze, forecast, and plan the workforce.
- Deriving meaningful insights from internal data sources and external benchmarking.
- Identifying solutions and driving talent recommendations based on senior leader needs.
- Collaborating effectively with partners such as Finance and our Colleague Experience Group and building key relationships to identify and manage dependencies.
- Managing outcomes by managing the details, sequencing, and preparing for meetings and events thoughtfully to drive outcomes efficiently.
Minimum Qualifications
- Bachelor's degree.
- Strong analytics experience is essential with the ability to draw conclusions and make inferences from the data.
- Ability to utilize industry trends and make meaningful recommendations.
- Excellent communication and influencing skills required.
- Experience with senior stakeholder management.
Preferred Qualifications
- Experience working in either Technology or Consulting or closely partnering with Technology is a plus.
- Strategic Workforce Planning experience and/or experience with people strategy or talent management interventions is preferred.
- Highly organized with experience running large scale programs.
- Understanding of Agile and/or Portfolio practices.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Required Experience: Manager
Key Skills: Marketing, Data Visualization, Tableau, Customer Segmentation, Microsoft PowerPoint, Investment Banking, Strategic Planning, Financial Modelling, Customer Relationship Management, Management Consulting, Google Suite, Analytics.
Employment Type: Full-Time
Experience: years
Vacancy: 1
Manager, Program Management Technology Workforce Strategy in London employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Program Management Technology Workforce Strategy in London
✨Tip Number 1
Network like a pro! Reach out to current employees at American Express on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. American Express is all about innovation and support, so think of examples from your past that show how you embody these traits.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in previous roles. This will resonate well with the hiring team, especially for a role focused on workforce strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Team Amex and ready to make an impact.
We think you need these skills to ace Manager, Program Management Technology Workforce Strategy in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in workforce strategy and analytics, as these are key for us at StudySmarter. Show how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves managing relationships with senior leaders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to influence and engage effectively.
Highlight Relevant Experience: Don’t forget to mention any experience you have in technology or consulting, especially if it relates to strategic workforce planning. We want to see how your background can contribute to our goals at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at American Express
✨Know Your Numbers
As a Program Manager, you'll need to demonstrate strong analytics skills. Brush up on relevant data trends and be ready to discuss how you've used data to drive decisions in past roles. Prepare specific examples that showcase your ability to draw conclusions from data.
✨Build Relationships
This role involves managing relationships with senior leaders. Think about how you can convey your experience in stakeholder management during the interview. Share stories that highlight your ability to influence and collaborate effectively with various teams.
✨Showcase Your Strategic Thinking
Be prepared to discuss your approach to strategic workforce planning. Think of examples where you've identified solutions based on workforce needs or industry trends. This will show that you understand the bigger picture and can contribute to the company's goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle specific challenges related to workforce strategy and planning. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
