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- Tasks: Lead the evolution of AI-driven search strategies and enhance customer engagement.
- Company: Join American Express, a leader in digital innovation and customer experience.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Why this job: Shape the future of search technology and make a real impact on global markets.
- Qualifications: 4-6 years in SEO, SEM, or digital marketing with strong project management skills.
- Other info: Collaborative environment with opportunities for career growth and innovation.
The predicted salary is between 60000 - 80000 ÂŁ per year.
As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth.
As the Manager of Enterprise Agentic Search, you will play a key role in operationalizing and advancing American Express’s enterprise-wide strategy for the next generation of Search. Reporting to the Director of Enterprise Agentic Search, you will help drive the evolution of our approach to discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems.
The Manager, Enterprise Agentic Search, plays a pivotal role in shaping how customers discover, understand, and interact with the American Express brand in an AI-first landscape. This role turns strategy into reality—building the foundations, frameworks, and tooling that empower teams around the world to succeed in next-generation Search.
Responsibilities- Support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems.
- Translate enterprise-level priorities into actionable workstreams, frameworks, and toolkits for global teams.
- Lead planning, coordination, and tracking of multi-workstream program.
- Manage day-to-day execution of initiatives, ensuring alignment with enterprise Search goals.
- Establish program governance, documentation, timelines, and cross-functional workflows.
- Drive operational rigor through standardized processes, reporting, and cadence management.
- Manage dependencies, risks, and stakeholder communication to ensure successful execution.
- Collaborate with partners across Marketing, Product, Technology, Data Science, and Servicing to ensure cohesive execution of Search initiatives.
- Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines.
- Conduct assessments and provide recommendations on how evolving search behaviors impact Amex marketing and servicing journeys.
- Support the creation of scalable playbooks and guidance for AEO, agentic search optimization, and next-generation discoverability.
- Help develop and maintain enterprise governance standards for Search, including content, metadata, data stewardship, and ethical AI usage.
- Drive adoption of best practices, knowledge-sharing, and pilots across markets and business units through documentation, training, and cross-functional workshops.
- Assist in evaluating and deploying search enablement platforms, insights, and experimentation tools.
- Produce presentations and dashboards that measure progress, identify gaps, and elevate enterprise-level insights to leadership.
- Support relationship management with key external partners (e.g., Google, Microsoft, OpenAI, Perplexity).
- 4–6+ years of experience in SEO, SEM, digital marketing, or related domains.
- Excellent Program Management and/or Project Management Skills.
- Understanding of modern search transformation—including AI-driven search, conversational agents, and multimodal discovery—strongly preferred.
- Experience working in cross-functional environments with marketing, product, analytics, and/or technology teams.
- Demonstrated ability to translate technical or emerging concepts into practical, scalable frameworks.
- Strong communication, collaboration, and presentation skills.
- Comfort working in fast-paced, ambiguous environments with evolving technologies.
- Passion for innovation and the intersection of AI, search, and customer experience.
Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.
Benefits- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Manager Enterprise Agentic Search in London employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Enterprise Agentic Search in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at American Express. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s culture and values. Show us how your experience aligns with their mission, especially around AI-driven search and customer engagement.
✨Tip Number 3
Don’t just wait for job postings—be proactive! Apply through our website and express your interest in roles that excite you. Sometimes, the best opportunities come from showing initiative.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to reiterate your fit for the role!
We think you need these skills to ace Manager Enterprise Agentic Search in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager Enterprise Agentic Search role. Highlight your experience in SEO, SEM, and digital marketing, and show how it aligns with our mission at StudySmarter.
Showcase Your Skills: We want to see your program management skills shine! Include specific examples of how you've successfully managed projects or initiatives in cross-functional environments, especially those involving AI-driven search or digital marketing.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at American Express
✨Know Your Stuff
Make sure you’re well-versed in the latest trends in AI-driven search and digital marketing. Brush up on your knowledge of SEO, SEM, and how they relate to customer engagement. This will show that you’re not just familiar with the basics but are genuinely passionate about the field.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed projects in cross-functional environments. Be ready to discuss specific frameworks or toolkits you've developed and how they contributed to achieving enterprise goals. This will demonstrate your ability to translate strategy into actionable work.
✨Communicate Clearly
Practice articulating complex ideas in a simple way. You’ll need to explain technical concepts to non-technical stakeholders, so focus on clarity and confidence in your communication. Consider doing mock interviews with friends to refine your delivery.
✨Be Ready to Collaborate
Highlight your experience working with diverse teams across marketing, product, and technology. Share stories that illustrate your collaborative spirit and how you’ve driven successful outcomes through teamwork. This role is all about cohesion, so showing you can work well with others is key.